Sea Logistics Operational Care Specialist - Montréal, Canada - Kuehne+Nagel

Kuehne+Nagel

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking to hire a Sea Logistics Operational Care Specialist for our Sea Logistics division based in Montreal.
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Your Role :As the Sea Logistics Operational Care Specialist (OCC) you will manage all daily logistics activities for the transportation of goods, including Pharmaceutical products and dangerous goods, from port of destination to final consignee. Your responsibility is to communicate with Seafreight carriers, co-loaders, truckers, customs brokers and other vendors as well as customer care teams across Canada. You will provide solutions in case of any discrepancies, holds or delays in the movement of goods and will communicate with the Customer Care locations. You will ensure neutrality and high quality across all Canadian branches.

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Your Responsibilities:

Responsible to ensure the smooth flow of the movement of shipments, resolving any discrepancies in the movement.
Arrange for transport/ shipping documentation and oversee the scheduling and dispatching of goods and monitoring movement of goods.
Arrange delivery to final destination or handover to 3rd parties.
Communicate and coordinate with Seafreight carriers, coloaders, truckers, customs brokers and other service providers.
Arrange rush cheque payments and collect COD payments.
Data entry and ensuring high data quality.
Work closely with the Customer Care Locations and notify in case of holds, delays and deviations.
Resolve problems and provide ongoing support.
Monitor holds or discrepancies in the movement of goods.
Proactive response to service issues.
Arrange for insurance coverage for cargo.
Gathering of claim documents and facts if claims are involved.
Follow policies, procedures and standards to ensure compliance with all regulations pertaining to Pharmaceutical and Dangerous Goods products.
Ensure 100% compliance on Code of Conduct.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Your Skills and Experiences:

Administrative / data entry experience required
2 years' experience in the Freight forwarding, logistics, transportation industry experience is preferred
Operational and market expertise of sea freight product / environment as well as incoterms and payment terms
Certified in CIFFA, CITT or equivalent is preferred
High School Diploma or Degree/Diploma in International Business, Finance, Transportation, Logistics is preferred
Very good communications and interpersonal skills
Proven ability to work well both independently and as part of a team required
Network and relationship building with internal and external customers

Good Reasons to Join :

We offer competitive compensation, a comprehensive benefits package, employee discounts, tuition reimbursement, excellent training programs and a highly dynamic global work environment.

Kuehne+Nagel's general working model is a hybrid model depending on the job location, function, etc. The working schedule specific details will be discussed in your job interview. Kuehne+Nagel reserves the right to change or adjust the working model policy.
About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

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Canada Talent Acquisition