Inbound Call Centre Agent - Whitby, Canada - Excell Communications

Description

Excell Communications is one of the largest independently owned-and-operated telecom dealers in Canada, with locations across Southern Ontario.

We are looking for motivated and enthusiastic individuals to join our customer service team We welcome individuals with previous call centre experience, who understand the importance of a terrific client experience.

Qualifications:

• Minimum of 1year Call Centre experience
• Excellent verbal communication skills with exceptional phone manner
• Strong negotiation and objectionhandling skills
• A high level of motivation and selfconfidence
• A strong focus on building positive rapport with customers
• A willingness to receive feedback to further personal development

Compensation:

• Group health benefits
• Incentives and rewards
• Free* voice & data wireless plan
• Discounts on products and Bell home services
• Opportunities for growth and advancement within the company

Roles and Responsibilities:

• Receive inbound calls and offer a friendly and professional customer experience
• Assess and respond to customer needs and inquiries, and recommend a solution
• Demonstrate comprehensive knowledge of our products and services
• Track and maintain call records and follow up as required
• Remain uptodate on current offerings, promotions, and other business initiatives
• Consistently meet and exceed activity goals and objectives
• Carry out other business initiatives and administrative tasks, as required
• Report all activity to Supervisor

Other Requirements:

• Proficiency with computers, Internet, and MS Office programs
• Must be outgoing, positive, proactive and selfmotivated, with the ability to work independently
• Ability to maintain acceptable performance standards including effectiveness, efficiency, and quality

About Excell Communications:

We are one of Canada's largest independently owned-and-operated telecom dealers. Our sixteen locations provide telecommunication solutions to thousands of corporate and consumer clients internationally. Our team of award-winning representatives and technicians are trained specialists who reflect the entrepreneurial spirit of our company. Our products and services include wireless voice and data, telephony, television, Internet, and satellite phone communications.

Pay:
$18 - $22 / hour


Supplemental pay:

• Commission pay
• Other

Job types:
Full-time, Part-time


Schedule:

• Monday to Friday
• Weekend availability

Education:
No education required


Work location:
On-site