Disability Referral Coordinator - Toronto, Canada - Sun Life

Sun Life

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self.

You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you.

Your leaders will inspire and help you reach your potential and soar to new heights.

Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

In Group Disability, we serve more than 5 million Canadians - plan members and their dependents - through our more than 11,000 group benefit plans across the country.

Our customers include employees, associations, affinity groups and creditors in virtually every industry in Canada, and we're proud to be their benefits provider.

The Referral Management team supports Group Disability in the interactions and use of services from third party providers.

The Disability Referral Coordinator (DRC) is an integral member of Group Disability Operations and is responsible for the coordination of various activities in support of clients and group disability operations, including service referrals, client follow ups, invoice validation and processing and supplier invoices.

Effective relationships with the team and internal partners will help facilitate successful outcomes for the activities included in this role.

Please note this role is a contract for 12 months duration.

What will you do?

Ensure the appropriate assignment, scheduling and routing of referrals
Complete plan member followup calls when required
Validation of received data and reports
Validation/creation of supporting documentation files
Invoice processing (payments, reversals, credits, refunds)
Adhoc inquiry support
Work auditing
Error correction
Involvement in the maintenance and ongoing updating and improvement of process documentation
Participation in continuous improvement initiatives
Error correction
Involvement in the maintenance and ongoing updating and improvement of process documentation
Participation in continuous improvement initiatives

What do you need to succeed?

Ability to work collaboratively with internal and external stakeholders
Time management skills with the ability to switch focus in a fastpaced environment
Detailoriented production work, often at a high volume
Comfortable with different technologies
Operating in a Digital Environment
Excellent communication skills
Problem solving skills
Demonstrates resilience and initiative
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only to answer calls from English and Frenchspeaking clients across Canada or worldwide.

What's in it for you?

Competitive salary and bonus structure influenced by market range data
Flexible Benefits from the day you join to meet the needs of you and your family
Pension, stock and savings programs to help build and enhance your future financial security
Opportunities to learn new skills, grow and move into different roles
Trusting, diverse and inclusive working environments
Continuous improvements that focus on enhancing your work and our clients' experience
Sustainability commitments to create a cleaner, more inclusive, and sustainable future for our communities

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work.

Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

41,700/ ,000/68 000

Job Category:

Business Analysis - Process

Posting End Date:

10/09/2023