- Work closely with Front Desk to ensure guest satisfaction and consistency in Guest Service.
- Promptly and efficiently carry out all guest requests.
- Maintain a professional manner with all hotel guests and employees.
- Maintain guest/employee confidentiality.
- Address guest concerns in a positive and helpful manner and take prompt, corrective action where necessary.
- Performs daily cleaning of assigned guest rooms and corridors to hotel standards.
- Ensure adequate linen and guest supplies are stocked on cart, the storage area is cleaned daily, and that all equipment used is in good working condition before commencing daily duties.
- Prepare all assigned rooms in a timely manner and report "clean" to supervisor.
- Collect dirty laundry and store it for pick up according to departmental procedures outlined during training.
- Checks climate contracts including lights and temperature and reports broken items to maintenance immediately.
- Inspects rooms and public areas for cleanliness.
- Ensures safety of Guests/employees and the safe handling of all cleaning products.
- Follow up on any unusual occurrences, damage, or theft promptly and report to the Executive Housekeeper.
- Ensures the proper handling, storage and controls of cleaning products and the security of all housekeeping equipment and supplies.
- Report maintenance and lost and found items immediately.
- Maintain familiarity with fire products.
- Follow all Health & Safety regulations.
- High school diploma or work related equivalent
- Previous cleaning experience is required
- Foster a spirit of teamwork while ensuring the department provides superior customer service to hotel employees and guests alike.
- Maintains safe working conditions by following safety rules and procedures and notifies management of problems where necessary.
- Ensures hotel management is informed of all unusual problems or matters of significance.
- At all times projects a favorable image of the Casino Complex to the public
- Performs all duties and responsibilities in a timely and efficient manner in accordance with the complex policies and procedures to achieve the overall objectives of this position.
- Bilingualism (French and English) is an asset
- Regular hotel environment, requires extended period of standing, walking, bending and may lift up to 35 lbs, will have non-traditional work hours including holidays, or weekend shifts.
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Room Attendant - Moncton, Canada - Great Canadian Entertainment
Description
Position Summary
Under the direct supervision of the Housekeeping Assistant Manager, Room Attendant performs daily cleaning of guest rooms in accordance with hotel cleanliness standards, policies and procedures. Assist in maintaining good public relations with patrons and co-workers. Adhere to safety and security standards of the Hotel while complying with applicable pre-determined internal control procedures.
Key Accountabilities
Education and Qualifications
Work Environment Considerations
Who we are
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
Casino New Brunswick
Get your game-face on Spanning 24,000 square feet, our dynamic Casino is a hotbed of excitement. Our facility includes a multi-purpose Entertainment and Convention Centre, as well as a full-service Hotel. You'll find an atmosphere that is a unique mix of friendliness and excitement in a modern entertainment complex. We're all about providing incredible experiences for our guests and our team members. That's why we do our best to cultivate a positive culture, empower our team members to grow their skills and provide opportunities for team member growth, because we know it's our people who make Casino New Brunswick the place to be.
