Customer Service - Burnaby, Canada - 123Dentist

123Dentist

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

123Dentist is Canada's largest majority dentist-owned network of dental practices with more than 425 locations nationwide and in excess of 5000 employees.

We provide Canadian dentists and dental practices with an array of non-clinical support and resources, including accounting, HR, marketing, as well as supply & equipment procurement.

By leveraging our unmatched management experience, marketing expertise and state-of-the-art technologies, we allow dentists to take advantage of a practical and effective alternative to practice ownership and focus on what they're best at - being a dentist

We are looking for a highly motivated

This role will be based at our Burnaby Head Office and is an

on-site position.

Responsibilities and Duties:

Monitor, support, and collaborate with those clinics with low utilization in order to increase and optimize utilization by providing the necessary tools, resources, and reporting
Provide training on our procurement platform to newly acquired and existing 123Dentist clinics
Provide input to internal processes to improve the efficiency and effectiveness of support to offices
Document solutions into a shared knowledgebase to improve support and consistency in responses for supported offices
Supporting the onboarding team with procurement platform setup for clinics
Supporting offices for sample requests
Processing and supporting equipment orders with multiple vendors
Other duties as directed by the VP, of Procurement or designate

Education, Credentials, Qualifications:

Diplomalevel (or higher) education in a related field from a recognized education institution preferred but not mandatory

Required Skills & Abilities:

3 or more years' experience in the customer service field prior experience in the dental industry is preferred but not mandatory
Selfmotivated with excellent organizational and time management skills
Experience using an integrated online purchasing system is required
Dentira and/or Coupa supply ordering system experience is preferred but not mandatory
Ability to liaise and build rapport with a wide variety of stakeholders at all levels
Excellent problem solving and decisionmaking skills
High level of verbal and written communication skills
Strong attention to detail
Handson approach and able to handle large volumes of work to tight deadlines
Excellent multitasking skills
Demonstrable competence in MS Excel/Teams/PowerPoint and comfortable operating at an Intermediate or Advanced level

Working Conditions:

Dynamic, supportive and friendly office environment with excellent corporate culture
Flexibility to meet deadlines and deliverables
Ability to adapt to a changing and growing business environment
123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._