Dealer Rep - Scarborough, Canada - Assured Automotive
Description
Scarborough, OntarioWe put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.
Job Description:
Role and Requirements
Provides positive energy when greeting customers in person and on the phone
Effectively manage a positive and productive business relationship between dealership and repair facility
Accurate Diagnosis of Collision Damage & Refinishing Operations
Communicate clearly the Repair process, and address all questions to ensure client's confidence
Manage the R.O. Package and ensure all information is captured and accurate. This package must accompany
the vehicle during the delivery
Schedule Customers for repairs & assign Job Classification accordingly
Order parts & arrange sublet repairs with vendors when required for each RO
Organize Dealer sublet mechanical work
Arrange Dealer Internal and Warranty work for repairs
Adhere to all Insurance programs, procedures & guidelines
Utilize daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync)
Capture all prior damages on vehicle inspection sheet including photo's during walk-around
Document and communicate service problems related to delays
Work with the Production Supervisor on any repair related concerns/supplements
Manage all arrangements for towing as well as costing against the RO, (Ensure Insurance approval prior to pick
up of tow)
Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
Communicate all customer requests and needs to appropriate team members
Communicate updates with Customers & Insurance claims personnel
Update Customers on progress of vehicle through-out production
Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
Provide 24 hour notice of vehicle ready for delivery to customer
Personal delivery of the Vehicle to customer
Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/
payment slips)
Uphold Store policies regarding payments, purchases, documentation, etc.
Support all team members when required
2
August 201- Participate in daily production meeting with the Management Team, as required
Participate in monthly Health & Safety and staff meeting (if required)
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
Uphold Assured's Core Values :
Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our "10 Promise"
Work Tools to be Utilized
Scheduling Tool:
Progi Calendar, Google Calendars
Management Information System:
Summit, Repair Centre
Rental Management Systems:
ARMS, Dial
Comprehensive Knowledge of:
Mitchell, Audatex
Parts sourcing:
Car-part, Progi, APU
Knowledge, Skills and Attitude Required
Post-secondary education or equivalent
A minimum of 1 years previous experience in a collision repair environment or a similar role
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under
pressure
Sales driven, while successfully delivering great customer service
Strong attention to detail and a high degree of accuracy
Consistently demonstrates a successful client experience
Communicate effectively, both verbally and in writing
Ability to interpret work scope from vehicle estimates or work orders
I-Car Registered (working towards Gold Class certification)
Working knowledge of vehicle repairs practices
Valid G-Driver's License
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