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- Developing and managing a standardized scheduling process to ensure jobs are efficiently scheduled and information is shared with all related parties in a timely manner. Providing direction and guidance to Lead in implementation of scheduling process.
- Establishing and maintaining communication methods and forecasting to support scheduling management.
- Supporting performance management data, scorecards, dashboards and trackers to ensure jobs are done in alignment with prescribed schedules and quality standards.
- Developing and overseeing customer relationship management system to ensure delivery of excellent customer service to all clients.
- Supervising, developing and providing guidance to employees within the department, while promoting a collaborative work environment.
- Developing and implementing best practices and standards to increase efficiency and productivity.
- Building and fostering positive relationships with clients and other related parties.
- Developing an efficient training process to allow for smooth transition for new hires.
- A strong communicator; you clearly express your thoughts in conversation as well as write and present in a persuasive and influencing manner.
- An active listener; you seek to understand and listen to others in a non-judgmental way.
- Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
- A creative thinker; you identify new ideas, techniques and opportunities to improve performance and productivity.
- A leader; you develop or improve the skills of others through effective coaching and guidance.
- Diploma or certificate in Project Management, Business Administration or equivalent.
- Minimum 5 years of experience related to scheduling and/or project management.
- Valid driver's licence and access to a reliable vehicle.
- Satisfactory verification of criminal record check.
- Proficient in Microsoft Office programs (Outlook, Word, Excel, Teams, SharePoint and PowerPoint) and ERP software (BisTrack or similar), Design software (MiTek or similar) and CRM systems.
- Knowledge of Building Materials, Production and/or Construction industry is a strong asset.
- Creating trusting and successful working relationships.
- Taking responsibility for the outcome of decisions and actions.
- Cooperating with team members in a supportive and respectful manner.
- Setting clear, measurable and achievable goals.
- Staying current with technical job skills.
- Consistently meeting customer expectations.
Manager, Scheduling, Star Building Materials Ltd - Calgary, Canada - Qualico Canada
Description
Job Overview
Reporting to the Sales Manager, as the Manager, Scheduling you will develop and oversee the scheduling process to support other departments and to enhance the business unit's overall operational efficiency. You also develop and foster positive relationships with both internal and external parties.
Your day-to-day responsibilities will include:
As our ideal candidate, you are...
Essential requirements
Preferred Requirements
What We Value
Work Conditions
You primarily work in an office setting during regular business hours. Travel to sites and overtime may occasionally be required.