Customer Success Specialist - Ottawa, Canada - Trellis

Trellis

Verified Company

Ottawa, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Trellis

Trellis is a B2B SaaS company that provides an AI-powered software platform for eCommerce merchants to generate more demand for their products.

We use the latest advancements in artificial intelligence and automation to drive profitable sales for our clients. Our software platform currently supports marketplaces like Amazon and Google Shopping.

Trellis is seeking to hire a Customer Success Specialist to advise and support our client brands in reaching their business objectives.

This is an exciting opportunity to leverage your expertise in digital marketing and business development to unlock the full growth potential for today's brands.

Benefits of Working at Trellis

Opportunity to join a rapidly growing technology startup based in Canada
Competitive stock option plan
Comprehensive healthcare benefits
Flexible work hours and remote work opportunities
Paid parental leave
Reimbursed health and wellness expenses
Annual holiday shutdowns

Key Job Responsibilities

You will join a team of ecommerce marketing strategists responsible for the endtoend customer experience from initial demos & discovery to onboarding, to engagement, to renewals and

expansion.

objectives.

You will support the client through their onboarding and adoption of the platform and continue to advise the client on the new solution opportunities as the client's business continues to grow.
You will act as the voice of the customer and influence the Trellis product roadmap to promote the best possible experience for Trellis' current and future customers.

Requirements/Qualifications/Skills required include:

You have 3+ years of relevant work experience in the fields of digital marketing, PPC, sales engineering, and customer success
You have strong business acumen and an entrepreneurial mindset with a passion for unlocking growth potential.
You have demonstrated strength in customer relationship management leveraging aptitudes in empathy and acting as the voice of the customer within the organization
You have strong analytical mindset with skills in data science and business intelligence tools, and you are comfortable with developing sophisticated data queries and scripting to accomplish your

analysis objectives.

You have experience working with modern CRM systems including customizing data schemas and workflows in such systems to improve internal processes

Additional Qualifications

Strong communication skills, verbal and written
Verbal and written skills in multiple languages is an asset as Trellis works with brands in countries around the globe

The Trellis Team
At Trellis, we are passionate about delivering results and positive user experience to our client brands.

With that narrow goal, our driven team works to build out an ambitious product roadmap while seeking out and responding promptly to requests from our current clientele.

We are witnessing a generational shift in consumer behavior in e-commerce. By joining the Trellis team, you too can participate directly in enabling the market transition. If you have an analytical mindset with a willingness to learn and a passion for high-paced forward progress then we want to hear from you