Salesforce Administrator - Montreal - CellCarta

    CellCarta
    CellCarta Montreal

    1 week ago

    Description

    Join to apply for the Salesforce Administrator (Remote) role at CellCarta

    Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Salesforce Administrator to join our dynamic team. As a Salesforce Administrator, you will have the opportunity to use your expertise and skills to ensure our Salesforce platform runs efficiently and supports business excellence. Come work with a team of talented individuals who are committed to making a positive impact on human health and well‑being. Apply today and take the first step toward an exciting new career with CellCarta

    Summary


    The Salesforce Administrator is responsible for the maintenance, administration, and optimization of the Salesforce CRM platform, supporting cross‑functional teams through data management, user support, training, system enhancements, and integration with other business tools.

    Responsibilities

    • Manage and maintain the Salesforce platform, ensuring optimal performance and security
    • Manage Salesforce users, profiles, permission sets, and other admin tasks
    • Develop and deliver training materials and sessions for new and existing users to enhance their Salesforce proficiency
    • Perform regular data management tasks, such as data imports, data cleanup, and duplicate record management for Sales, Marketing, and Client Success
    • Create and manage reports and dashboards to provide actionable insights to stakeholders
    • Communicate with cross‑functional stakeholders and end users from Revenue Operations, Sales, Marketing, Finance, and Client Success to groom requirements when clarification is required and/or conduct root cause analysis to address issues or bugs
    • Provide support to end‑users, including troubleshooting issues and resolving technical challenges
    • Work with management and Subject Matter Experts to validate, understand, design and implement solutions that satisfy requirements in Salesforce
    • Configure and customize Salesforce applications, including custom objects, fields, page layouts, workflows, and validation rules. Design and implement automation processes using tools like Flow
    • Manage relationship with external implementation specialist to design and develop robust Salesforce solutions to answer needs of CellCarta
    • Collaborate with the IT team to integrate Salesforce with other business systems and applications
    • Monitor and analyze data to identify trends and opportunities for improvement. Test system enhancements and perform quality assurance tasks
    • Document changes to CellCarta's Salesforce instance
    • Ensure backups are performed as expected and address any issue that may occur
    • Stay updated on new Salesforce features and implement them across tools as needed
    • Special projects and initiatives at management's discretion

    Education

    • Bachelor's degree in computer science, life sciences, or equivalent

    Main Requirements

    • More than 3 years as a customer relationship management (CRM) system administrator, with experience in more than one instance and in the life sciences industry
    • Extensive knowledge of Salesforce Lightning Experience
    • Able to understand and troubleshoot Salesforce
    • Strong knowledge of Salesforce functionality and limitations
    • Salesforce Administrator certification. Salesforce Developer certification and Business Analyst certification preferred but not mandatory
    • Knowledge of Pardot, Mulesoft, PowerBI preferred but not mandatory
    • Experience managing multiple projects, from gathering requirements to rolling out solutions
    • Excellent interpersonal and communication skills for cross‑functional collaboration
    • Be a motivated self‑starter that is independent, and a team player focused on excellence

    Working Conditions

    • Working hours: Monday to Friday, 9:00 AM to 5:00 PM, with 100% remote work. Must be flexible with working hours to support employees in different time zones, such as Europe (CET)
    • Must be based in Canada, ideally in the Eastern Time Zone

    Benefits

    • Competitive Wages
    • Vacation and Personal Days
    • Comprehensive Group Insurance Plans
    • RRSP Contribution with Employer Matching
    • Employee Annual Incentive Plan (EAIP)
    • Dialogue Telemedicine Service and Employee Assistance Program (EAP)
    • Referral Program
    • Career Advancement Opportunities

    About CellCarta


    CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late‑stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

    Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world


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