Customer Service Agent - Sault Ste. Marie, Canada - CANADIAN NIAGARA POWER INC.

CANADIAN NIAGARA POWER INC.

Verified Company

Sault Ste. Marie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Algoma Power Inc.

(API) is looking for a motivated, organized, detail oriented, customer centric individual with the ability to work in a fast-paced environment as part of a dynamic Customer Service team.

This temporary position will support the Customer Service team in day to day tasks and provide professional and courteous service to API's customers.

Reporting to the Customer Service Supervisor, the Customer Service Agent responds efficiently and professionally to all customer inquiries related to billing, collections, service transactions and energy efficiency.

The Customer Service agent will process transactions resulting from customer calls and will perform other core functions in the areas of collections, billings and payment entry.

Post-Secondary education in Business Administration or in a related discipline from an accredited educational institution
Experience in providing exceptional customer service
Excellent written and oral communication skills
Ability to prioritize and follow through on daily tasks in a fastpaced environment
Attention to detail and ability to complete work with high degree of accuracy
Proven team player, strong problemsolving and interpersonal skills with experience in managing escalated customer concerns
Previous work experience in a sales environment is an asset

We thank all respondents for their interest, however, we will only respond to those selected for an interview.

FortisOntario is committed to accommodating applicants with disabilities and will work with applicants requesting accommodation at any stage of the recruitment cycle.

Algoma Power Inc. is an inclusive employer and committed to Accessibility.

Algoma Power Inc., a FortisOntario Company, is 100% Canadian-owned and a proud member of the Fortis Inc. group of companies.