Business Analyst – EDI - London - LBMX

Description

Overview

LBMX is growing again. We are seeking a Business Analyst - EDI for our London, Ontario location. LBMX is a dynamic and growing software solutions company with an international perspective. We are looking for talented, compassionate, and driven individuals to join our team in the EDI department. We value work-life balance, high-quality work, and teamwork where effort is recognized. Help us make LBMX a better company and a better place to work

Position Description

LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces electronically connect members of buying groups with their supplier partners. We are looking for an EDI Analyst to collaborate with clients to create tailored solutions to move data files through LBMX's EDI network, overseeing and coordinating project stakeholders. A high level of computer competency is required but no experience in computer programming is necessary. This role suits someone with strong communication skills, experience managing EDI transactions, and a proven track record of driving projects to completion. Candidates with experience managing AS2/VAN/SFTP communication protocols and exposure to ERP systems will be highly regarded.

We welcome applicants from all locations. While the preference is for the successful candidate to join us at our London, Ontario office, flexible and remote arrangements may be available following onboarding. We're focused on finding the right talent and potential to succeed in this role. Must be able to legally work within Canada.

Responsibilities

• Lead customer meetings, gather EDI requirements, drive projects forward, and own the results.
• Maintain proactive communication with customers to meet deadlines across multiple concurrent projects.
• Configure customer accounts and create customized EDI guides based on specifications.
• Validate EDI transactions meet customer requirements.
• Monitor EDI network and identify root causes of transaction errors to apply corrections.
• Provide exceptional customer service with a professional, solution-oriented approach.
• Represent the voice of the customer in internal meetings and problem-solving discussions.

Skill Requirements

• Proficient in reviewing and understanding X12 specification documents.
• Experience transacting standard business documents through EDI (invoices, purchase orders, confirmations, etc.).
• Strong attention to detail with effective problem-solving abilities.
• Strong verbal skills and ability to develop rapport with customers and team members over video and phone (e.g., Microsoft Teams).
• Positive, collaborative team player with self-motivation to drive multiple projects from start to finish.
• Competent with standard business software such as Excel, Outlook, and Word.
• Eager to take on new tasks and challenges.
• Technical fluency in English (speaking, reading, and writing).

Nice to Have

• Experience working with a remote team is an asset.
• Understanding of additional data formats: CSV, EDIFACT, XML, JSON, etc.
• Exposure to accounting/ERP/POS systems (e.g., Infor SXe, Epicor Eclipse, SAP).
• Familiarity with data transport protocols: SFTP, AS2, VAN, etc.
• Prior use of JIRA, Salesforce, and Zendesk.
• Professional certifications: PMP, CBDA, etc.

Experience Required

• Two or more years of EDI-related experience handling business transactions.
• Other experience in supply chain management, project management, or business analysis.

Positions Available

2

Perks of Working with Us

• Competitive salary and benefits, including a health spending account and employee assistance program.
• 3 weeks vacation to start with additional paid "LBMX holidays" throughout the year.
• Company matched GRSP contributions.
• Education subsidies for job-related courses.
• Maternity/Parental and Compassionate Care Leave Top Up Program.
• A healthy work/life balance.
• Flexible Summer Hours.
• $500 Staples Allowance for new full-time hires.
• Named one of Canada's Top 100 Small & Medium Employers (2022, 2023, and 2024).
• Winner of Canada's Top 100 Employer

About LBMX

LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX also provides accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.