Warehouse Lead - Richmond, Canada - Menzies Aviation

Menzies Aviation

Verified Company

Richmond, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Details

Description

Main accountabilities include:
Supervise employees assigned to work specific jobs at front counter or on airline accounts and assist with ongoing service performance.
Ensures that employees are fully trained on company policies and procedures including telephone, IT and accounting procedures, security processes and policies and operation of customer and inhouse cargo systems.
Ensure that customers service issues are addressed and corrective action taken to ensure quality of service.
Ensure proper recording and management of cargo for accounting purposes.
Oversee regulatory procedures are followed (CBSA, Transport Canada, etc.) in relation to cargo shipments processed, and ensure effective communication with customer and warehouse for same.
Perform new employee introduction to work area, explain work rules, uniform policy, time clock processes, officeterminal procedures and provides overview of department operations.
Train employees on specifics or assigns employees to work with an experienced representative.
Manage employee rosters and time and attendance disciplines.
Other duties as assigned.
Qualifications and Experience:
One year college certificate or technical school, six months related experience or equivalent combination of education and experience.
Ability to lead a team of cargo agents.
Must have current driver's license with no violations over the past 5 years.
Familiarity with operational processes and ability to work within airline cargo systems.
Must hold or be able to obtain a valid RAIC.
Must be able to work different shifts as operational needs require.