Customer Solutions Representative - Mississauga, Canada - DXC Technology

DXC Technology
DXC Technology
Verified Company
Mississauga, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

_ Responsibilities:
_

  • Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an enduser to the proper resources.
  • Monitor the service event through completion for compliance.
  • Manage the service requests of customers through different access channels.
  • Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management.
  • Participates in projects for process or quality improvements.
  • Works with escalated customers and recommends actions in post incident reviews.
  • Manages multiple tasks or cases simultaneously with mínimal supervision.

_ Education and Experience Required:
_

  • High school education or equivalent. Typically requires 1 3 years general experience, or equivalent combination of experience and college level education.
  • Bilingual in English and French is PREFERRED, but not a requirement.

_ Knowledge and Skills:
_

  • Superior communication skills both written and verbal
  • Experience in customer facing role either remote or face to face
  • Understands internal processes and tools
  • Computer proficiency
  • Problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported.
  • Experience in a phone based remote role
  • Familiarity with computer technology
  • Time management skills
  • Oversee compliance with operating procedures and standards
  • Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
  • Understands internal processes and tools

_ Location:
_

  • This job is currently fully remote, but will in the future require hybrid onsite attendance in Missisauga, Ontario.

Note:
This option is reserved for applicants needing a reasonable accommodation related to a disability.
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