Guest Service Agent - Ottawa, Canada - Novotel Ottawa

Novotel Ottawa

Verified Company

Ottawa, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Purpose:

To provide an outstanding level of service to each and every guest, through memorable, above and beyond services, while working well with other team members within the department, and outside of.

Reports to:
Front Office Manager

Key Responsibilities:

Responsible for providing a high level of customer service to our hotel guests by greeting them with a smile and checking them in quickly and efficiently, without errors
Answer guest enquiries throughout stay and provide assistance in a friendly and efficient manner
Follow general housekeeping rules and encourage others of the same
Balance daily transactions
Participate in upsell program set by the hotel
Ongoing understanding of the hotel's products and policies and adhere to the regulations contained within
Handling fire panel and elevators in emergency
Maintaining high standard of personal appearance and hygiene at all times
Other duties as assigned
Demonstrate initiative, selfmotivation, attention to detail and organizational abilities
Ability to work with mínimal supervision; be team oriented
Multitasking ability; ability to work in high volume, pressure situations
Experience in face to face customer service
Ability to problem solve; follow policy/procedures
Ability to communicate effectively in both official languages (English, French)
Minimum 1 years' experience in a Front Desk role within a hotel environment.
Opera knowledge is an asset.