Guest Services Agent - Sun Peaks, Canada - Sun Peaks Grand Hotel

Sun Peaks Grand Hotel

Verified Company

Sun Peaks, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Compensation Information:

$18.75, per hour

Physical Requirement:

Medium:
Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting.

This job position requires physical presence at the designated location.

Accountabilities:

Operations:

Covers all shift types (AM/PM/Nights) as required.
Delivers quality service when assisting guests with check ins, check outs and additional hotel standard special requests as it relates to their stay:
Provides reservation information and rate information as required in an effort to secure future bookings.
Maintains a professional and friendly presence at the front desk.
Stops current task or employee conversation and looks up from workspace when guest approaches at 10 feet from desk, acknowledging and verbally greeting guest when 7 feet from desk using an acceptable greeting.
Maintains cleanliness by ensuring all operational items are in their designated place and keeps personal items such as beverage holders, out of sight.
Oversees the lobby and communicates the need for housekeeping services to the Supervisor.
Owns the Hotel Upper and Lower lobbies as their own and takes immediate action to clean and tidy the space throughout their shift.
Answers the telephone, directing the calls appropriately.

Guest Experience:

Acts with professionalism and provides a service standard that elevates the guest experience.
Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events.
Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
Drives customer loyalty by building individualized connections with guests.
1year minimum Front Desk experience in any field; resort experience is a vital asset
Postsecondary education in accounting, hospitality, or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal, as well as excellent problemsolving abilities
Leadership skills with the ability to coach, redirect, and motivate team members

Why join us?

We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.

Our people are at the heart of what we do, making a difference to our guests and our workplace every single day.

That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.

No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away.

You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.

In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.

The perks and benefits you'll get to enjoy: