Housekeeping Supervisor- Marriott Fallsview Hotel - Niagara Falls, Canada - Canadian Niagara Hotels

Canadian Niagara Hotels

Verified Company

Niagara Falls, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Summary:

At the Marriott Fallsview Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ When you work at Marriott Fallsview, you will meet people from all over the world as you build your career experience.

We are currentlh looking for a
Housekeeping Supervisor who really enjoys making others feel at home to join our Housekeeping leadership team Join us and grow through learning and development opportunities to explore a career in the hospitality business.

No matter your path, we will make sure you feel right at home.

What you will be doing:

Assisting in supervising the daytoday operations of the housekeeping department by ensuring that Associates achieve the highest standard of cleanliness for the property.
Inspect room and public areas, back of house and employees to ensure cleaning is up to Marriott standards.
Train and coach housekeeping team to ensure Marriott standards are met.
Perform office opening and closing duties.
Prepare handover to allocate room to housekeepers
Supervising the training all housekeeping associates to ensure they are being trained according to brand standards
Developing, coaching, and counseling a diverse team of housekeeping associates
Ensuring that proper grooming and dress code policy is being followed
Managing the staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Ensuring that all lost and found articles are stored properly and that the correct logs are maintained
Ensuring that Guest Room status is communicated to the Front Desk in a timely and efficient manner
Maintaining high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems
Ensuring that the yearly special cleaning projects are completed.
Ensuring safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to the housekeeping associates and ensuring hazardous supplies are labeled accordingly
Performing all other job duties as directed or assigned.

What we are looking for:

Must have at least 1 year of leadership experience in a similar capacity, preferably with a world renowned full service brand hotel
Strong supervisory leadership skills, including conflict resolution, coaching, development, and fosters a work environment suitable for learning and growth within the department
Approachable: Establishes immediate creditability with guests and associates leads all associates by example
Outstanding attention to detail both personal grooming/appearance and in properly ensuring that Marriott housekeeping cleanliness standards are maintained at all times
Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order
Excellent organizational, time management, analytical and problem solving skills
Experience in managing inhouse operated laundry operation
Must have excellent written and communication skills
Ability to work flexible hours including days, evenings, weekends and holidays
Must be computer literate proficient in Microsoft office and excel.

SOME BENEFITS MARRIOTT ON THE FALLS EMPLOYEES ENJOY:

Complimentary daily staff meal
Learning and development opportunities.
Immediate access to the Friends and Family hotel and dining discounts at any participating Marriott and Starwood brands hotels worldwide
Complimentary parking
Complimentary Company sponsored events
Personalized electronic access to your pay statements and annual T4 statements

- accessible from the comfort of your home, any computer, tablet or smartphone 24 hours per day, 7 days a week via online.

Benefits: