Service Writer - Edmonton, Canada - ColdFront Ltd.

ColdFront Ltd.

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position:
Service Writer

Location:
Edmonton, AB

Full/Part Time:
Full Time

Status:
Permanent Position

Work

Schedule:
Monday to Friday
-
Who is ColdFront?_

For over 50 years,
ColdFront has been at the leading edge of climate control products and service to the transportation industry.

We proudly provides our services to customers across Western Canada, with locations in British Columbia, Alberta and Saskatchewan.

What is the Role?
The _
Service Writer _role is based out of our Edmonton Shop and reports directly to the Service Manager.

In this role, you will provide direct support to the Service Manager in matters related to the daily operations of your location.

Equally, acting as an informative resource between the company and its customers, to make the experience/process of our provided services as quick, easy and understandable as possible.

NOTE - This role will require shift flexibility, with the potential for a 10:00 AM - 7:00 PM shift coverage when necessary, based on operational needs of the shop.**
Responsibilities of this position include:

Developing strong customer relationships through the successful management of products and service delivery
Point of contact for walkin customers
Updating relevant information and opening work orders
Providing assistance to technicians with part procurement
Providing assistance to the Service Manager with repair estimates, customer approvals, invoices, warranty, maintenance contracts, etc...
Manage the appointment schedule
Collaborating with other departments to ensure services are handled efficiently.
Developing and maintaining filing systems so as to maintain sales records, prepare reports, and provide financial information to the management.

Education, Knowledge and Experience

High School Diploma or equivalent
1 or more years of related experience in Customer Service environment
Experience as a Service Writer or in administration related to transport/automotive industry
Previous industry related experience in a repair shop environment is an asset

Skills and Abilities

Must be a selfstarter who is well organized and can work without a lot of direct supervision; able to ask for direction or additional help when needed
Excellent verbal & written communication skills in English
Excellent customer service skills. Adaptable to different types of customers
Proficient with Microsoft Office
Attentive to detail
Excellent time management skills
Good administrative, organizational, and problemsolving skills
The ability to multitask, work in a fastpaced environment, and meet deadlines

What we offer:

Competitive salary
Benefits
The chance to be part of a fastgrowing company in an exciting industry
A supportive work environment that respects personal life obligations

Now that you're interested, what do you do next?
If this opportunity sounds like the right fit for you, please submit your resume today.

ColdFront is an equal opportunity employer.

About us:

ColdFront is the authorized dealer for Carrier Transicold in British Columbia, Alberta and Saskatchewan providing sales, parts and service support of temperature-control equipment, Auxiliary Power Units (APU'S), Gensets and Telematics for Transportation and Industry. We also support several other industry-leading product offerings, including Webasto, Pro-Heat, Red Dot and MEI, providing engine-off and hydraulic heaters, and in-cab air conditioning.

Job Types:
Full-time, Permanent

Salary:
$20.00-$26.00 per hour

Benefits:

Company pension
Dental care
Extended health care
Onsite parking
Vision care
Wellness program

Schedule:

8 hour shift
Monday to Friday

COVID-19 considerations:
COVID Vaccination(s) requirement

Application question(s):

This role will require shift flexibility, with the potential for a 10:00 AM 7:00 PM shift coverage when necessary, based on operational needs of the shop. Are you able to work these flexible work hours?

Education:

Secondary School (required)

Experience:

- industry related: 1 year (preferred)
- customer service: 1 year (preferred)
- service writer: 1 year (required)

Work Location:
One location