General Manager - Greater Toronto Area, Canada - Eldercare Consulting Inc.
5 days ago
Description
Job Description - General Manager
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Reports to:_ Owner and/or Management Company
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Qualifications:_
- Certificate in Health Care/Hospitality/Long Term Care Organization and Management or equivalent knowledge with relevant experience.
- Previous managerial experience in a retirement home or long-term care home setting is an asset.
- Demonstrated understanding of/empathy for the needs of seniors.
- Ability to relate to all levels of staff, the residents and their families with a high degree of patience, tolerance and confidentiality.
- Initiative, good judgement and leadership abilities, supervisory capabilities.
- Good communication skills; both oral and written. Good public relation skills.
- Ability to develop and implement budgetary guidelines for all departments.
Working knowledge of the following legislation:
i. Retirement Homes Act
ii. Residential Tenancies Act
iii. Employment Standards Act
iv. Labour Relations Act
v. Occupational Health and Safety Act
vi. Workers' Compensation Act
vii. Coroner's Act
viii. Regulated Health Professions Act
- Familiar with ORCA Standards
Physical Demands:_
Sitting for extended periods at a desk for computer/typing work
Standing for extended periods of time as required
Walking short distances and up/down staircases
Typing and/or use of a computer keyboard proficiently
Pulling/pushing/lifting to open and/or relocate binders, carts, etc. up to 10lbs
Reading/seeing documentation both in paper format and on a computer screen for extended periods of time
Hearing differences in phone ring tones and/or in fire system horns or alerts for emergency response purposes
Speaking/communicating in front of audiences.
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Responsibilities:_
Administer, coordinate and direct all activities of the residence, including the management of human, physical and financial resources.
Ensure the provision of high-quality care for residents and resident satisfaction.
Maintain confidentiality of all financial, personnel and resident data.
Be knowledgeable of and practise residence's fire and safety programs
Manage residence in accordance with legislative requirements.
Develop, implement and update policies and procedures for all departments of the residence to ensure a high level of care for residents and an effective and satisfying operating environment for employees.
May develop long range plans for the residence in conjunction with the needs of the residents, the needs of the staff, the area in which the residence is located and health care planning agencies.
Ensure maintenance of accurate records of residents, personnel, and the operations in order to provide regular reports to the Owner/Management Company on the activities, needs and problems of the residence.
Represent the Owner/Management Company at all meetings.
Negotiate and enter into contracts required for ordinary operations of business.
Liaise and consult with inspectors and professionals in relation to the operation of the residence.
Participate in, or be represented in, community and other health care, administrative and management areas to maintain, strengthen and broaden concepts, philosophies and abilities as a General Manager in a health care residence.
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Job Description
- Staff Supervision
Ensure that assignments and work duties are divided fairly between staff and shifts.
Handle all employee relations for staff.
Handle all labour grievances.
Ensure residence is adequately staffed to ensure approved level of service.
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Job Description
- Resident Care
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