User Support Technician - Edmonton, Canada - THARV TECH LTD

Description

• Work Language: English
• Hours: 37.5 hours per week
• Education: College, CEGEP or other nonuniversity certificate or diploma from a program of 3 months to less than 1 year
• Experience: 1 year to less than 2 years

• Computer hardware or software retailer/wholesaler
• Relocation costs not covered by employer
• Willing to relocate
• Server farm

• Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

• 1 to 2 people
• 34 people

• Servers
• MS Office
• MS Windows
• SQL

• Basic security clearance

• Willing to travel
• Willing to travel

• Public transportation is available

• Fastpaced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Physically demanding
• Manual dexterity
• Attention to detail
• Ability to distinguish between colours
• Sound discrimination
• Sitting
• Combination of sitting, standing, walking
• Standing for extended periods
• Bending, crouching, kneeling

• Internet access

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player