customer service assistant - Calgary, Canada - Love Canada Immigration Consultancy

    Love Canada Immigration Consultancy
    Love Canada Immigration Consultancy Calgary, Canada

    4 weeks ago

    Default job background
    Description
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week
    • Education: Secondary (high) school graduation certificate
    • Experience: 7 months to less than 1 year

      • Work setting

    • Private company, corporation or industry

      • Tasks

    • Advise clients on advertising or sales promotion strategies
    • Answer written and oral inquiries
    • Assist in the preparation of brochures, reports, newsletters and other material
    • Co-ordinate special publicity events and promotions
    • Develop and organize workshops, meetings, ceremonies and other events for publicity, fundraising and information purposes
    • Develop, implement and evaluate communication strategies and programs
    • Gather, research and prepare communications material
    • Initiate and maintain contact with the media
    • Prepare and/or deliver educational, publicity and information programs, materials and sessions
    • Prepare or oversee preparation of reports, briefs, bibliographies, speeches, presentations, Website content and press releases
    • Prepare sports, literary, performance or other contracts
    • Address customers' complaints or concerns
    • Answer inquiries and provide information to customers
    • Arrange for billing for services
    • Arrange for refunds and credits
    • Explain the type and cost of services offered
    • Issue receipts and other forms
    • Maintain records and statistics
    • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
    • Order office supplies and maintain inventory
    • Perform general office duties
    • Receive and log complaints
    • Receive payments
    • Explain procedures, risks and benefits to clients
    • Maintain and manage digital database
    • Answer clients' inquiries and provide information
    • Consult with clients after sale to provide ongoing support

      • Computer and technology knowledge

    • Internet
    • MS Excel
    • MS Outlook
    • MS Windows
    • MS Word
    • MS PowerPoint
    • MS Office
    • Social Media
    • Electronic mail

      • Work conditions and physical capabilities

    • Attention to detail
    • Fast-paced environment
    • Tight deadlines
    • Work under pressure
    • Repetitive tasks

      • Own tools/equipment

    • Cellular phone

      • Personal suitability

    • Punctuality
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Flexibility
    • Organized
    • Reliability
    • Team player
    • Initiative
    • Judgement
    • Ability to multitask
    • Dependability
    • Quick learner