Sales Associate - Toronto, Canada - LS Travel Retail North America Inc.
Description
Position Description Summary:
A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers.
POSITION REQUIREMENTS:
- Demonstrate selling experience in a fast paced, service oriented retail setting
- Demonstrated ability to Greet, Sell and Thank the customer
- Put the customer first at all times
- Provide memorable, highly personalized customer service through needs analyses and product recommendations.
- Offer customers promotional products and services
- Be able to resolve customer service issues and escalate as required
- Create and maintain good working relationships with fellow associates
- Maintain store appearance with respect to visual merchandising, housekeeping and maintenance standards
- Efficiently and accurately conduct customer transactions on our POS
- Efficiently and accurately conduct receiving, cycle counts, product returns and transfer transactions, etc. on our handheld
- Efficiently and accurately complete any required process controls (paperwork, etc.)
- Follow company policies and procedures and maintain a safe working environment
- Understands and complies with Cash Handling and Loss Prevention Standard Operating Procedures
POSITION QUALIFICATIONS:
- High school diploma or equivalency required
- Minimum one year of retail or customer service experience preferred
- Ability to work various shifts in a 7/365 team orientated environment
- Excellent customer service skills and an ability to communicate effectively using the English language
- Selfstarter able to prioritize and handle various tasks simultaneously
- Ability to adapt to changing priorities and unexpected situations
- Proficiency required in reading, writing, and mathematics
- Ability to pass the Federal Criminal History Records Check, Paradies Background Check, and the applicable FAA requirements Department of Transportation requirements
- Computer work, heavy lifting (40 lbs.), long standing periods, climbing lifting, bending, nights or weekend work, based in a store or group of stores; early morning, evening and weekend work and holiday
MUST BE AVAILABLE to work between 12pm - 2AM
Experience:
Preferred
- Minimum two year of retail or customer service experience preferred
Education:
Preferred
- High School or better
Behaviors:
Preferred
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations:
Preferred
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
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