Tier Ii IT Help Desk Technician - Bolton, Canada - Trump Systems Inc.

Description

About Us
Trump Systems is a Managed Services Provider (MSP) in Bolton, Ontario. We are currently seeking a highly motivated Senior Help Desk Technician to join our Managed Services team.

This position is a hybrid of IT help desk support & onsite maintenance.


Responsibilities:

• Help Desk support
• Microsoft Windows/Server
• Microsoft Active Directory
• Microsoft Remote Desktop Services
• Microsoft Exchange

• Office 36

• Mobile Devices
• Backups
• Monitoring client networks and proactively resolving issues
• Documenting issues
• Logging of time and resolutions of tickets
• Managing PSA and RMM tools

Qualifications and Skills Required

• Proficient English communication skills both verbal and written
• Proven experience in troubleshooting, problem solving and analytical thinking
• Excellent working knowledge of ticketing systems
• Ability to work independently and prioritize tasks under pressure
• Attention to detail
• Valid Ontario's Drivers License and vehicle is a must
• Minimum 3Years I.T. work experience
• Previous Experience working in a helpdesk role is an asset
• IT Technical Certifications are considered an asset

What We Offer

• Competitive salary with Employee Health Benefits
• A collaborative, and welcoming work environment
• Upward career mobility

Salary:
$45,000.00-$55,000.00 per year


Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Onsite parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We are taking all necessary covid precautions.


Ability to commute/relocate:

• Bolton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• IT Support: 3 years (required)

Language:

• English (required)

Work Location:
One location