Service Writer - Leduc County, Canada - Joe Johnson Equipment Edmonton

Joe Johnson Equipment Edmonton

Verified Company

Leduc County, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

WHO WE ARE:

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure-maintenance equipment to municipalities and contractors across Canada and the US.

Through our branch network, we sell, rent, lease, service and support vacuum trucks, refuse & recycling collection vehicles, street sweepers, sewer cleaners, and inspection cameras.

JJE is a dynamic and growing organization, focused on maintaining an "employer of choice" culture. We have a stable, team-based, and collaborative work environment that drives our organization to be best-in-class within our industry. We offer opportunities across Canada and the U.S. and are committed to providing challenging and rewarding career paths for our employees. JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally.

JJE is a proud subsidiary of Federal Signal Corporation.

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SERVICE WRITER

LOCATION:
Nisku, AB

WORK ENVIRONMENT:
Shop, Office & Customer Facilities

TYPE:

Full-Time (Monday-Friday)***
SUMMARY:_The Service Writer will be _focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis.

ABOUT YOU:

Strong administration and attention to detail skills
Superior customer service and communication skills, verbal and written
Ability to work within a fastpaced environment
Ability to organize, multitask and plan work efficiently
Proactive approach to work with the ability to plan and execute work independently
Proficient with repair order programs and MS Office (Outlook, Excel)
Solutions provide with strong problemsolving skills
Positive and collaborative attitude

POSITION REQUIREMENTS/QUALIFICATIONS:

High School Diploma, GED or equivalent is required, a Diploma in Business administration is an asset
Valid driver's license with a clean
3+ years' experience in a Service Writer role or related administrative/ customer service position
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset

POSITION RESPONSIBILITIES:

Open and close work orders in alignment with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Work with factory representatives to ensure customer downtime is minimized
Conduct shop walkthroughs with Service Manager to capture realtime status updates
Prepare and submit biweekly Payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure ontime billing for all customers
Maintain MTO files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escalate customer concerns and maintain positive customer relations
Assist with the Parts department as required
Completed additional tasks as assigned

SAFETY DUTIES & RESPONSIBILITIES

Employees must:
Work in compliance with the appropriate safety legislation/regulations/safety policies
Report any known workplace hazard or safety violations
Cooperate with their workplace's Safety Committee or health and safety representative
Use any safety equipment, protective devices or clothing required
Not remove or make ineffective any protective device required by the Company or by the regulations.

OTHER DETAILS

_Travel Expectations_:2% - 5% primarily locally**
_Physical Demand: _Frequently required to remain in a stationary position, Frequently required to work using fine motor control

_Mental Demand:
_ Frequently required to multitask two to three tasks, Frequently required to work using close visual attention

WHY WORK AT JJE?

Talented, dedicated and passionate team to work with
Exceptional bestinclass products and service offerings for our customers
Marketcompetitive compensation package with annual increase opportunities
Robust Group Benefits that are 100% paid for by the Company inclusive of Health, Dental, Life, Disability and Travel coverage
Paid Personal Days
Charitable Giving Program
Educational Scholarship Program
Tuition Reimbursement
Employee & Family Assistance Program (EAP)
Employer Matching Retirement Savings Plan
Federally recognized as a certified Employment Equity organization
Member of multiple provincial safety programs and CORcertified
Our Core People Values: _Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition_

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