Room/laundry/public Area Attendant - Severn Bridge, Canada - Bayview Wildwood Resort on Sparrow Lake

Description

Job Description:
Rooms/Laundry/Public Area Attendant

A little about

Bayview

Wildwood Resort

Job Summary

Bayview Wildwood Resort, a historical lakeside resort on Sparrow Lake, traces it's roots to 1898 when the Stanton family hosted visitors arriving by steam locomotive train, for fishing and summer recreation.

Today, we are owned by the Sunray Group, one of Canada's fastest growing Hospitality and development companies and part of the Ascend Collection of Choice Hotels world-wide.

Our mission is to give our guests and employees a

Resort experience that will leave great memories for years to come. This will be accomplished with the combined efforts and focus of team members in providing courteous and attentive service. We strive to provide a guest experience that will exceed expectations.

We support each member of our team in contributing to the guest experience and fulfilling the promise in our brand and mission.

Responsibly to perform the duties and responsibilities of the rooms, laundry and public area attendant. Responsible for maintaining optimum customer service and the housekeeping department standards. Will involve evening and weekend work. Seasonal summer and year round positional available.

Provide all essential information to department heads and employees.

Occasional contact with all guests requiring exceptional customer service.


Accountability while performing the job:

• Suggests new and less expensive ways of performing tasks.
• Responsible for reposting any malfunctioning equipment in the guest rooms, laundry rooms or washrooms to the maintenance department.
• Responsible for ensuring all room assignments are completed on time as per the productivity and quality standards.

Working Conditions while performing the job:

• Required to work outdoors and indoors therefore climate will vary.
• Frequently required to work with a large variety of cleaning products.
• Required on a daily basis to operate a motorized vehicle to transport supplies ( when driving privileges have been extended).

Team Members we are looking for
The following qualification requirements are only representative of minimum levels of education, knowledge, skills and/or abilities. To preform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.


Education

Essential:

• Ability to communicate and comprehend both orally and written in English with employees and customers.

Desirable:

• WHMIS certificate
• Pursuing or completed High School Diploma or Vocational equivalent.

Knowledge

Desirable:

• Previous experience in a cleaning position.
• Previous hotel and resort experience

Skills & Abilities

Essential:

• Ability to operate cleaning equipment i.e., vacuum.
• Excellent customer service skills in order to maintain an exceptional rapport with customers and employees.
• Ability to follow directions in a timely manner.
• Selfstarter and ability to work independently.
• Ability to work cooperatively with employees and managers as part of a team.
• Ability to focus attention on details, prioritize, organize, and follow up.
• Ability to work in a time efficient manner.

Special Requirements:
Ability to operate a motorized vehicle i.e., golf cart, van, or truck as per company policy and procedure.

Note:
Not "all" employees are required to operate company vehicles.


Mental Effort required to perform the job:

• Extensive mental attentiveness and listening is required when handling guest.
• Frequently listening to directions from supervisors and managers.

Physical Effort required to perform the job:

• Extended periods of standing and walking.
• Frequent bending, stretching, kneeling and lifting.
• Repetitive arm and shoulder movements are required for cleaning.
• Frequent lifting of laundry bags, linens, towels, tables, flip charts, TV's, VCR's and chairs, up to a maximum of 25lbs.
• Repetitive pulling, lifting, reaching, bending and movement are required.

Duties and Responsibilities

• Maintain complete knowledge of and comply with company and departmental policies and procedures.
• Maintain related knowledge of fire and Health & Safety policies and procedures.
• Maintain company knowledge by attending training workshops and meetings.
• Maintain client and company confidence by keeping information confidential.
• Maintain a positive working relationship with team members and management as part of a team.
• Set up and organize housekeeping cart and work area with designated supplies, forms and brochures and maintain cleanliness at all times.
• Responsible for providing excellent customer service and professional communication at all times with guests, visitors, and employees at all times.
• Ensure that all guests and visitors are greeted with the company standard greetings at all times.

Rooms Attendant Responsibilities:

• Read and interpret notes to determine room assignments.
• Cl