Product Manager - Mississauga, Canada - Chicago Title Insurance Company

Chicago Title Insurance Company

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

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Description

For over 70 years, Chicago Title has proudly provided security for Canada's real estate transactions. When it comes to peace of mind, no detail is too small to overlook.

From offering better value than anywhere else, and unmatched customer care, we will safeguard the real estate industry, one property at a time.

Owned by Fidelity National Financial, North America's largest title insurer, we are an industry leader in title insurance solutions, customer service, and real estate technology.

Our focused, Canadian-based organization lets us respond quickly to our clients' needs. We're not just in the title insurance business, we're in the client success business.

We put the customer first, listening carefully to hear your unique needs and provide creative solutions. We strive for results, providing world-class products and services while continually innovating to improve what we offer.

We never rest, nurturing our workforce to be the top tier in the industry, letting our clients experience peace of mind.

We are looking for an experienced Product Manager who is passionate about building products that customers love.

You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company's vision and strategy.

Duties and responsibilities:

Contribute to a high standard of service to all internal/external clients
Gain a deep understanding of customer experience, identify, and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
Create buyin for the product vision both internally and with key external partners
Develop product pricing and positioning strategies
Translate product strategy into detailed requirements and prototypes
Scope and prioritize activities based on business and customer impact
Work closely with teams to deliver with quick timetomarket and optimal resources
Drive product launches including working with public relations team, executives, and other product management team members
Evaluate promotional plans to ensure that they are consistent with product line strategy and that the message is effectively conveyed
Act as a product evangelist to build awareness and understanding
Conduct investigations from alerts generated by monitoring systems as well as alerts raised by front line teams.
Drive and facilitate the continued optimization of Financial Crimes detection systems by way of rule reviews, trend analysis, and customer & threat profiling
Monitor and communicate volume and quality metrics
Think critically about the customer's activity vs customer profile
Engage with external partners, consortiums, and other financial institutions to exchange knowledge and gain a deeper understanding of Financial Crime trends
Manage comprehensive investigations through to reporting to the applicable governing authorities. Ensure maintenance of thorough investigation records.
Work in conjunction with other areas of the organization to design and implement changes to processes and procedures. Update and train on internal documentation on work processes.
Support the development and enhancement of the Financial Crimes team

Qualifications:

Knowledge of current Risk, Anti-Fraud, and Anti-Money Laundering obligations and frameworks

- identify patterns of fraud, misrepresentation, and systemic program abuse.

Understanding of red flags, criminal typologies, and trends
Ability to investigate, make logical findings and clearly articulate those findings.
Ability to prioritize work and resources, keeping business objectives at the forefront of the decisionmaking process
Strong stakeholder management and problemsolving skills
Strong communication skills, both written and verbal, with the capability to articulate complex technical information
Ability to maintain high standards of accuracy and work under pressure to achieve deadlines
Demonstrated selfinitiative and ability to work unsupervised.
High level of personal integrity, commitment to confidentiality and privacy principles.
Experience working closely with an operational function and frontline staff.
Technical skills, MS Office Suite (Intermediate)
Proven work experience in product management
Proven track record of managing all aspects of a successful product throughout its lifecycle
Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
Solid technical background with understanding and/or handson experience in software development and web technologies
Strong problemsolving skills and willingness to roll up one's sleeves to get the job
Skilled at working effectively with cross functional teams in a matrix organization
Excellent written and verbal communication skills

As an employee of Chicago Title, you will have the satisfaction of working in a progressive and