Business Management Analyst I - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

Business Management, Strategy & Support

Pay Details:

Department Overview:

The Risk Management department is accountable for the development and implementation of TD's risk management strategy, governance, policies, practices, programs, reporting and operating frameworks, regulatory affairs and operations associated with the Risk Management Function.

The Business Management Team is responsible for providing operational support, leadership, and assistance to Corporate Lines of Business, to build and sustain business, processes, stakeholder relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.

The business management function oversees and leads a large, complex, and diverse business management function for corporate segment with complexity and scope involving medium to long term planning while ensuring an integrated automation, innovations, and continuous improvements.

The Business Management Analyst I, is responsible for providing operational support and specialized guidance/assistance to the business management team, to build and sustain business, processes, vendors relationships; implementation, governance, policies and practices, reporting and operational framework associated with business management.

The Business Management Analyst I, will report into the Manager, Business Management and Operations.

In this role, responsibilities include:

Supporting primarily access management related requests in support of our corporate stakeholders for Onboarding/Offboarding, Physical Access and System Access needs while ensuring a positive colleague experience. In addition to a variety of accountabilities related to Business Management pillars as required.
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Ability to prioritize and manage own workload to meet SLA requirements for service and productivity
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Follow internal and industry regulations and operating best practices, including ensuring all documentation and transactions are completed in adherence with policies and procedures.
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Complete investigations - report / escalate issues or process enhancement requirements
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Interface with teams and colleagues on operations and service delivery issues relative to specific functional areas supported
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Supervise day-to-day operations / activities, balance workloads, ensure compliance to internal / external requirements and the achievement of service level standards and productivity targets
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Identify operational issues and recommend improvements, provide support during implementation and testing of new processes changes and/or technology that address production gaps
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Ensure programs, policies and practices continue to meet business needs, and align with business priorities
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Represent business management on processes and operational issues at relevant meetings
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Drive required action/remediation plans to address business management gaps, findings, priorities, or issues
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Forecast and prioritize scope of accountabilities while influencing and aligning others as needed to ensure business functions, priorities and objectives are met
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Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership
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Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate, and aligned to business strategies and executive management direction
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Support and promote a strong risk culture by identifying opportunities to strengthen and improve processes and controls and ensuring the business operates within the Bank's risk appetite

Job Requirements
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Undergraduate degree
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1-2 years relevant experience in Business Management pillars or relevant experience in building and assessing operations, governance, BCM or a shared service-related role
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Organization knowledge, able to navigate the bank related to operational business management and ability to connect-the-dots to engage the right partners
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Excellent written and verbal communication skills, including writing concise business messages, documents, creating impactful presentations, procedures, and presenting analysis to management and senior executives
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Track record of strong time management and organizational skills to meet tight deadlines, as well as flexibility to adapt to competing priorities in a fast-paced environment
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Demonstrated ability to learn quickly and exceed expectations with mínimal supervision
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Independent thinker with exceptional analytical skills and strong business acumen
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Strong attention to detail with the ability to recognize and react to discrepancies and anomalies
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Proactive and highly motivated with superior work ethic
**Additional I