Planning Services Technician 2 - Calgary, Canada - City of Calgary

Description

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As a Planning Services Technician 2, you will be the first point of contact for Development, Building, and Business license applications, working in a fast-paced environment. Primary duties include:

Perform preliminary reviews of development and building permits by assessing blueprints and documents submitted in person or online.

Assist property owners, developers, builders and businesses to determine which applications they need and help them navigate through the permit and licensing process.

Conduct bylaw checks to ensure proposals, applications, and Real Property Reports comply with applicable land use bylaw.

Interpret and educate customers on current and previous land use bylaw.

Review customer business license requests to determine license types in accordance with business license bylaws and to ensure adherence to the land use bylaws.

Respond to customer and citizen inquiries, requests, and complaints regarding various bylaws, both in person and over the telephone and web chat.

Qualifications

A completed 1 year certificate in applied Land Use Planning, Construction, Business, or a related field, plus at least 3 years of related experience working in a development or building and safety department (or a closely related customer service environment), with 1 year as a Planning Services Technician 1 (or a closely related position); OR

A completed 2 year diploma in Planning, Architectural Technology, Civil Engineering Technology, or a related field, with at least 1 year of customer service experience with direct public contact; OR

A degree in Planning, Architecture, Civil Engineering, Engineering Design and Drafting, or a related field, with at least 1 year of customer service experience with direct public contact.

Intermediate proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) is an asset.

Working knowledge and understanding of land use bylaw and/or business licensing is an asset.

Previous experience reading blueprints and a course in blueprint reading will both be considered an asset.

Strong communication skills with the ability to build positive relationships and partnerships with team members and both internal and external customers.

Excellent service skills which demonstrate tact and courtesy when dealing with the public.

Working Conditions: Primarily works in a front-counter service environment.