Client Support Specialist - Vancouver, Canada - KEY Education

KEY Education
KEY Education
Verified Company
Vancouver, Canada

3 weeks ago

Sophia Lee

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Sophia Lee

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Description
Do you have a passion for education? Are you looking to work in a dynamic, collaborative environment at Vancouver's leading educational consultancy?


About KEY Education
KEY's students have been admitted to top-tier universities around the world, just some of which include:

  • United States: Brown, Carnegie Mellon, Columbia, Cornell, Dartmouth, Duke, Emory, Georgetown, Johns Hopkins, Harvard, New York University, Princeton, Stanford, UC Berkeley, UCLA, University of Pennsylvania, University of Southern California, and Yale
  • Canada: McGill, Queen's, SFU, UBC, University of Toronto, University of Victoria, Waterloo, and Western
  • International: Durham, Ecole hoteliere de Lausanne, Edinburgh, King's College London, and University College London


KEY Education has been recognized as one of CANADA'S TOP GROWING COMPANIES 2020 (Globe & Mail), and CANADA'S FASTEST GROWING COMPANIES 2020 (MacLean's magazine).


Job Summary:

We believe that a strong foundation through education will set students on the right path to success. We need a like-minded individual to join our team.


Responsibilities:


Admissions Process Coordination

  • Act as the first level in problemresolution in instances when disagreements arise between the teams.
  • Work closely with high school students in helping them follow through on tasks assigned to them by the team members at KEY and keep track of students' various tasks, deadlines, and deliverable.

Knowledge Procurement

  • Develop and maintain an understanding of university admissions processes and policies in Canada and internationally.
  • Keep uptodate continuously on the latest information at each school and trends in university admissions or changes to respective admissions policies and processes.
  • Write articles, guides, or opinion pieces on educational and admissionsrelated topics.
  • Other responsibilities and directives as assigned.
  • The ability to work in person in the office. Due to client needs and expectations regarding this role, KEY will not entertain hybrid or remote work arrangements

Your Qualifications:


  • Bachelor's degree, preferably from a toptier Canadian, US, or western university or a
comparable qualification.

  • Demonstrate extensive knowledge of the Canadian (and US) university admissions
processes, ideally from having worked in a post-secondary institution.

  • 2+ years of work experience in a university admissions team setting is a plus.

Your Skills:


  • Excellent verbal and written skills in both English and Chinese Mandarin are required.
  • Proficiency in Office technologies, including MS Office Suite, Google Suite, and communication tools.
  • A quick learner with strong problemsolving skills and selfmotivation.
  • A strategic and objective thinker, who demonstrates a rational mindset.
  • A team player, who demonstrates professional standards of conduct when interacting with individuals in a business environment.
  • Adaptable to changing conditions and priorities, capable of balancing a multitude of related tasks.
  • Cultural sensitivity, exemplified by understanding various cultural groups.
  • An effective communicator that possesses strong writing and verbal communication skills while maintaining a professional demeanor that instills confidence in KEY's clients.
  • Genuine interest in and passion for working with students.
  • Legally authorized to work in Canada without sponsorship.
We are building a solid team of dynamic individuals who understand the value and transformative power of education.

If you are ready to take on an engaging and fulfilling role, please send us your resume, along with a cover letter.

We are interested in hearing from you


Salary:
From $40,000.00 per year


Benefits:


  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Flexible Language Requirement:

  • French not required

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Education:


  • Bachelor's Degree (preferred)

Language:


  • Mandarin (preferred)

Ability to Commute:

  • Vancouver, BC V6M 2V9 (preferred)

Work Location:
In person
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