Dispatcher - Edmonton, Canada - University of Alberta

University of Alberta

Verified Company

Edmonton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

RMS UofA Protective Services:

Competition No.

Posting Date

Sep 04, 2023

Closing Date

Sep 21, 2023

Position Type

Full Time - Operating Funded

Salary Range

$54,764 to $73,940 per year

Grade

Hours

40
This position is a part of the Non-Academic Staff Association (NASA).

This position has a term 1 year plus a day and offers a comprehensive benefits package which can be viewed on our Benefits Overview page.

This competition will be used to fill two positions.

Location - North Campus Edmonton.

Working for the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day.

We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada's Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

Working for the Department/Faculty

University of Alberta Protective Services (UAPS), is seeking service-oriented professionals to join our team in the role of a Dispatcher.

The University of Alberta is committed to recruiting, training and developing the talents of well-rounded individuals with passion, integrity, empathy, and a desire to make a difference in people's lives.

Protective Services provides a safe and secure environment to enhance learning, discovery and citizenship in support of the University of Alberta.

Position
Dispatchers are the first point of contact when calling the University of Alberta Protective Services.

They perform a variety of communication and dispatching duties for emergency and non emergency calls; dispatches UAPS personnel to calls for service; and operates a variety of communications and electronic equipment including radio, telephone, computer, and security and camera monitoring systems.

Dispatchers will have their work assigned and overseen by the on duty Sergeant, Patrol Services Division.

Duties

Receives emergency and nonemergency calls for service; responds to public inquires in a courteous and professional manner
Provides assistance, information and direction to nonemergency callers; responds to and resolves difficult and sensitive public inquiries and complaints
Prioritizes calls and dispatches UAPS personnel as required to emergency and nonemergency situations
Notifies emergency services such as police, fire and ambulance as required
Maintains status and location of members in the field; keeps the Sergeant and Inspector, Patrol Services Division informed of situations
Responds to field personnel resource requests; retrieves information from local UAPS database
Relays information to personnel in the field; inputs all pertinent radio transmissions and information into the UAPS database; maintains and updates UAPS records as required
Monitors alarm and security systems; maintains logs and records of all calls
Assists in gathering information for investigations upon request
Performs related duties as required

Minimum Qualifications

Emergency Communications & Response Certificate; equivalencies with a high school diploma and relevant experience will be considered.
Computer experience with Microsoft Windows based systems
Obtain clear criminal record check with vulnerable sector check
Able to work shift work

Preferred Qualifications