Quality Assurance Administrator - Calgary, Canada - Alberta Motor Transport Association

Alberta Motor Transport Association

Verified Company

Calgary, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AMTA JOB POSTING

Title:
Quality Assurance Administrator

Reports to:
Supervisor, Quality Assurance

The Alberta Motor Transport Association is a not-for-profit, advocacy and safety training association functioning as The Voice, The Standard and The Resource for commercial transportation in Alberta.

For more than 80 years, our work has encompassed a broad range of environmental, social, economic, safety and compliance matters that impact provincial highways.

Research and innovation is now at the forefront of our projects, enabling the AMTA to bring key stakeholders together to lead research and develop new technologies that will significantly enhance the industry while reducing human and environmental impacts.

OBJECTIVE
The program administrator's role exists to provide administrative support to the Quality Assurance department's performance standards monitoring programs.

This individual applies good judgment and strong communication skills in a variety of situations, with the goal of ensuring excellent support to the department and its clients.

OUR VALUES

Character of our People

Relentless professional integrity with a commitment to service, collaboration, fairness, and respect that celebrates diversity and drives excellence in everything we do.

Advancing Innovation
Exploring opportunities for continuous improvement to provide solutions that support and encourage positive advancement of AMTA and industry.

Member Focused

Hearing and responding to our members; respecting the importance of their experience and continuously striving to create value that exceeds expectations throughout our planning and delivery.

Passion for the Industry and Safety

Bringing our energy and expertise to everything we do in support of an essential industry that makes the world a better place.

COMPETENCIES REQUIRED

Adaptability

Can adapt problem solving strategies to resolve a variety of potential needs
Demonstrates an ability to recognize differing viewpoints and/or conflicts in task priorities
Assist coworkers with the completion of tasks when needed or required
Works creatively within standard procedures to resolve atypical situations

Attention to Communication:
The ability to ensure that information is passed on to others who should be kept informed.

Ensures that others involved in a project or effort are kept informed about developments and plans
Ensures that important information from their management is shared with their employees and others as appropriate
Shares ideas and information with others who might find them useful
Uses multiple channels or means to communicate important messages
Keeps their manager informed about progress and problems; avoids surprises
Ensures that regular, consistent communication takes place

Attention to Detail and Organization

Prioritizes tasks in a fast paced, professional environment through frequent interruptions and changing deadlines
Utilizes activity tracking processes (worksheets, databases, etc.) to document actions taken and support a demonstration of due diligence
Effectively coordinates efforts with others to take necessary action in a timely manner

Customer Orientation:
The ability to demonstrate concern for satisfying one's external and/or internal customers.

Quickly and effectively solves customer problems
Talks to customers (internal or external) to find out what they want and how satisfied they are with what they are getting
Lets customers know he/she is willing to work with them to meet their needs
Finds ways to measure and track customer satisfaction
Presents a cheerful, positive manner with customers

Diagnostic Information Gathering:

The ability to identify the information needed to clarify a situation, seek that information from appropriate sources, and use skillful questioning to draw out the information, when others are reluctant to disclose it.

Identifies the specific information needed to clarify a situation or to make a decision
Gets more complete and accurate information by checking multiple sources
Probes skillfully to get at the facts, when others are reluctant to provide full, detailed information
Routinely walks around to see how people are doing and to hear about any problems they are encountering
Questions others to assess whether they have thought through a plan of action
Questions others to assess their confidence in solving a problem or tackling a situation
Asks questions to clarify a situation
Seeks the perspective of everyone involved in a situation
Seeks out knowledgeable people to obtain information or clarify a problem

Forward Thinking:

The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies.