Service Technician - Toronto, Canada - HME Mobility & Accessability

Description

RESPONSIBILITIES/PRIMARY FUNCTIONS:

• Installation of overhead patient lift ceiling tracks in client homes and home facilities.
• Installation of stair lifts and porch lifts at clients homes.
• Load/Unload trucks.
• Measure and prepare site.
• Anchor supporting hardware.
• Install and test equipment.
• Installation of railings, wooden decks, wood and aluminum ramps. Accountable for tools provided.
• Instruct clients on proper and safe use of products.
• Preventative maintenance and load testing of products.
• Trouble shooting for basic operational issues.
• Test for current, battery amperage, diagnose circuit board errors, wiring issues. Comply with all health and safety regulations.
• Perform other associated and related duties as required.

KNOWLEDGE AND SKILLS

• Knowledge of a professional discipline, technical specialties, related processes and / or people issues requirements; capable of implementing practical procedures of systems which are moderately complex. Leadership and organizational skills are needed.
• Familiarity with Bruno, Stannah, Handicare, BHM/Arjo, and Waverly Glen lifts is an asset.
• Minimum level of education: High School diploma.
• Valid Ontario driver's license with safe driving record.
• Moderate knowledge of mechanical and electrical disciplines.
• Work experience: 5 years.
• Assist the sales function in successfully installing and completing installation, service and maintenance of equipment and inform team accordingly.
• Provide technical advice and support to clients.
• Resolve all customer complaints in a constructive and timely manner.

COMPETENCIES:

• Ability to comply with contractual, governmental, environmental, health and safety and operations standards and regulations.
• Demonstrated passion for service excellence.
• Excellent interpersonal and communications skills.
• Excellent problem solving skills.
• Able to work independently and also as part of a team.
• Ability to work and perform under pressure.
• Some experience in supply chain.
• Ability to lift 75lbs.
• Attention to details.
• Mechanical aptitude.
• Familiarity with basic tools.
• Some Construction experience an asset, however, on the job training will be provided.
• Valid driver's license and good driving record.
• Ability to lift 75lbs.

ATTRIBUTES:

• Ability to work in tight spaces.
• Ability to read basic drawings and follow instruction.
• Comfortability with working on ladders with tools such as drills, wrenches, saws, etc.
• Available for oncall services outside regular business hours.
• Customer service skills.
• Effective verbal and written communication skills.

WORK HOURS:

• Monday to Friday 8:30am to 5:00pm with a 1⁄2 hour unpaid lunch.
• On Call on 4 week rotation.

Job Types:
Full-time, Permanent


Salary:
$42,000.00-$55,000.00 per year


Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• On call
• Overtime

Supplemental pay types:

• Overtime

pay


COVID-19 considerations:
All employees are required to wear a mask while on site and while performing assigned duties. All provincially recommended guidelines are observed and in place.


Ability to commute/relocate:

• Toronto, ON: reliably commute or plan to relocate before starting work (required)

Work Location:
One location