On-demand Shuttle Supervisor - Edmonton, Canada - PWTransit

PWTransit

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

On-Demand Shuttle Supervisor
PWTransit Canada requires a full-time On-Demand Shuttle Supervisor for its Edmonton On-Demand Shuttle service operations.

The On-Demand Shuttle Supervisor is a hands-on position that requires a strong knowledge of transportation and the geographic area; perfect for an experienced and dedicated bus/ride-share/shuttle industry professional.

The primary responsibility is leading and mentoring a team of Shuttle Operators while also providing timely support and communication to our clients and passengers.

This is an opportunity to be part of a large and growing transportation company that offers competitive compensation and career development/advancement.

This is a full-time position with a rotating 4 on / 4 off schedule (10 hour days).

Principal Duties and Responsibilities:

Provide support to and supervise On-Demand Shuttle Operators
Work with, support and provide coverage in Dispatch
Ensure adequate daily coverage of Shuttle services and monitor operator shift reporting
Maintain regular communication with the City of Edmonton and PWTransit management regarding service as/when required
Professionally deal with public, customer and staff inquiries and find diplomatic solutions for concerns
Work closely with the Vehicle Maintenance Department to ensure adequate numbers of units are available to cover shuttle routes
Monitor Via On-Demand Shuttle Software Program to ensure system functionality and performance
Ensure operating procedures are adhered to
Verify compliance (and correct staff if required) with statutes and regulations
Dispatch and make temporary changes to driver shifting and vehicle assignments as required
Initiate emergency assistance procedures in the event of vehicle collisions or passenger injuries and initiate associated formal incident investigations
Ensure that incident/collision reports are completed when required
Ensure all required paperwork/requests are completed accurately and in a timely manner
Offer suggestions to improve existing operation processes
Effectively deal with operator performance issues, and/or issues/concerns to management as required
Attend company training, such as Leadership courses, as required

Requirements:

Previous bus/rideshare/taxi/shuttle operations and supervisory experience
Experience in the public transit industry an asset
Previous safety and COR Audit experience an asset
Previous experience with employee supervision, performance management and managing discipline a considerable asset
Knowledge of WCB and Labour laws
Familiarity with City of Edmonton roadways and geography
Excellent communication skills
Strong organizational planning, multitasking and problemsolving skills
Computer proficiency with Microsoft Word, Excel, Outlook, and ability to work with smartphone apps