Identity Access Management Support Specialist - Ottawa, Canada - canarie

canarie

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Identity Access Management (IAM) Support Specialist will be accountable for assisting in the day-to-day management of CANARIE's Canadian Access Federation (CAF) services, including front-line technical support.

This is a full-time, permanent position that reports to CANARIE's Senior Director, Applications.

Key Responsibilities:

Assist with participant onboarding and frontline technical support
Deployment and operational support of Identity and Access Management (IAM) infrastructure and services
Deployment and operational support of roaming Wi-Fi infrastructure and services
Perform proactive system analysis and service monitoring
Assist with the development of technical content for user documentation
Assist the Operations team with the management, security patching, upgrading, and evolution of the onpremises and cloud infrastructure
Collaborate with the CANARIE team and partners nationally and internationally on initiatives that drive service adoption and operation of advanced services
Travel may occasionally be required
Other related duties and responsibilities, as required

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently.

You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths.

You also share a dedication to CANARIE's core values:
service, teamwork, innovation, quality, and integrity.

Relevant experience in publicly funded not-for-profit organizations is desirable. Bilingualism is preferred.

What You Bring:

Education and Experience:

College diploma or university degree in Computer Science or Computer Technology, or a suitable combination of education, experience, or other relevant training
Minimum of 5 years experience as a software technician or support engineer

Skills:

Proven experience in customer support
Ability to quickly learn new platforms and technologies

Technical Proficiencies:

Working knowledge of the following:
Experience with Security Assertion Markup Language (SAML) 2.0 protocol and related solutions integrating with Lightweight Directory Access Protocol (LDAP)-based directory services or Active Directory
Public key infrastructure (PKI), X.509 certificates, Secure Sockets Layer/Transport Layer Security (SSL/TLS) and RADIUS
Custom scripting, installing and configuring opensource software on virtualized Windows/Linux servers
Microsoft Office suite

Come Work with Us:

We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply.

For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

We thank all applicants, however only those applicants selected for an interview will be contacted.