- 5+ years Customer Experience specific analyses including customer key performance indicators and profitability margin analysis.
- 5+ years leading and developing advanced analytics and Executive Level Analytics, including creating QBR material and designing dashboards for leadership.
- Experience developing the fundamentals, including Process Mapping, Data Flow Diagrams, and Process Optimization techniques.
- 5+ years of technical project management experience managing developers through rapid iteration on large scale initiatives
- 5+ years of enterprise software, SaaS, or Cloud software experience preferred
- Design and Deliver on the Customer Success Analytics Portfolio
- Experience building reports and dashboards using Workday Reporting & Analytics, SQL, Tableau, SFDC, Gainsight and AWS.
- Experience with project management tools such as Smartsheets, JIRA (Sprint Planning), or Microsoft Project
- Experience with Workflow tools such as Lucidcharts, Miro or Visio
- Knowledge of the Platforms and Tools Workday uses across the enterprise.
- Experience leading projects; able to prioritize work in a fast-paced environment.
- Strong research and analytical skills with the ability to assimilate data, extract insights and make informed recommendations.
- Great attention to detail to ensure the highest level of quality in reports & data analysis.
- Ability to maintain discretion and confidentiality with sensitive information.
- Understanding of Workday's business process framework.
Manager, CS Analytics - Vancouver, Canada - Workday, Inc.
Description
About the Role
The ideal candidate must have a strong reporting/analytics background and familiarity with Workday's business data and a passion for analytics. Looking for someone self-motivated that enjoys working in a dynamic, fast-paced environment. As a manager in the CX Analytics team, you will be tasked with developing a deep understanding of the business you support, leading your team across multiple initiatives, building strong relationships with your partners and customers, and delivering value.
About You
We're looking for a hands-on, technically focused, customer centric manager to join our analytics team. The ideal candidate is an advocate for both their team and our customers. Loves working with data and exploring new analyses.
Basic Qualifications
Other Qualifications
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please.
Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $152,000 USD - $228,000 USDAdditional CAN Location(s) Base Pay Range: $107,600 - $161,400 CAD