IT Call Center Technician - Laval, Canada - Couche-Tard

Couche-Tard

Verified Company

Laval, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOIN OUR TEAM
You may have already stopped for coffee, refueling your car, or eating something on the go. Then you know what Couche-Tard is. Our mission at Couche-Tard is to make our customers' lives a little easier every day.

We have grown into a successful global company with over 16,000 stores in 26 countries, serving over 6 million customers every day.

In total, more than 120,000 people work in our stores and help desks.

Bilingual
IT Call Center Technician

Department :

IT

Location:
Laval, QC (4204 boul. Industriel)

Schedule:
Day, evening and weekend schedule (5h to 24h), 5 working days, 2 consecutive days off

Type:
Permanent, full time & hybrid (2 days at the office and 3 days remotely)

Starting date:
July 31, 2023

WHAT YOU'LL DO
Here are just a few ways that you'll help make journeys better:

Provide first level
IT support to internal customers;
Log incidents and service requests in the SERVICENOW ticketing system;
Ensure constant maintenance of all service requests via the ticketing tool, monitor the progress of the resolution of the requests, inform the persons concerned of the status of their request by effectively communicating the diagnosis and the solution, in addition to updating the information related to the interventions carried out in the system, as needed;
Refer second level requests to the team responsible for cases that require a more advanced technical level;
Provide excellent customer service and follow up with users to ensure the effectiveness of the problem resolution process;
Any other related duties.

WHAT YOU'LL NEED
We want you to join our team Here's what we're looking for:

Education:

Degree in computer science, applicable certifications or equivalent (DEC, AEC, DEP, Certifications).

Experience:

Previous experience working in an
IT call center and/or in
IT (an asset).

Knowledge and skills:

Possess a good knowledge of the Microsoft environment and the following
IT tools: Microsoft Office Suite, Azure, Exchange, SCCM, Cisco Unified CM administration, Active directory, Citrix, VMware (an asset);
Ability to manage priorities while respecting deadlines;
Ability to work in a fastpaced, high priority environment;
Determination, dynamism and professionalism.

Language skills:

Excellent oral/written communication skills in French and English.

WHY WORK WITH US

Our job openings in stores and offices allow you to grow quickly within a global company, while benefiting from a dynamic work environment that puts people first.

Wherever you are in your journey, we have a place for you.

Here are some of the attractive benefits we offer:

Alimentation Couche-Tard has been named one of Montreal's Top Employers for 2023;
A full range of benefits (medical, dental, etc.);
Possibility to join a pension plan with employer contributions or a share purchase plan;
Discounts for employees in stores and at many of our partners;
Paid leave including vacation, sick and personal leave;
Scholarship program available to the employee and the employee's children;
Learning opportunities to develop new skills and grow professionally in a growing company;
Work in hybrid mode.

LI-LK1 #LI-Hybrid