Client Services Manager - Kelowna, Canada - Commissionaires

Commissionaires

Verified Company

Kelowna, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Commissionaires has a strong reputation in the security industry. We are a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires services over 200 sites and are located in over 110 communities across the province. Our client base runs from the federal government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

We are currently looking for an enthusiastic individual to join our Operations team in Kelowna as the
Client Services Manager for our southern interior BC contracts.

Major Responsibilities

Regularly meet with client to discuss staffing requirements, identify client concerns and to facilitate proactive service delivery
Explore opportunities for business growth with existing clients and potential clients
Conduct site visits to monitor operations ensuring service is in compliance with quality standards and client requirements
Conduct and document site risk assessments, in accordance with existing policies and procedures
Review, monitor and facilitate the production of post orders (site duties and requirements)
Initiate and suggest continuous improvement opportunities related to increased efficiency, cost effectiveness and quality of services
Track expenditures, in particular overtime & training, to ensure responsible resource management
Maintain ISO standards and conduct followup action on ISO audit reports, investigating any issues such as safety concerns, high levels of absenteeism and/or overtime
Contribute to the maintenance of Lone Worker monitoring protocols and system
Cross departmental collaboration for continuous improvement
Perform all other duties as assigned

People Management

Create an environment for positive employee relations by using sound judgment and working with human resources to ensure the fair and consistent treatment of all employees
Build and support a highperformance team through the effective leadership and management of people
Provide direct supervision and leadership to site supervisors, ensuring they have the information, support, equipment and required kit needed to successfully perform their delegated responsibilities
Conduct investigations & complete required investigation reports as per established standards and protocols.
Works with recruitment team to ensure effective placement of employees
Identify training needs and facilitate onsite training as required
Conduct safety meetings and discussions on a regular basis, including direct participation as a member of the Health & Safety Committee

Education & Knowledge

Education:
post-secondary degree or diploma in management or business administration or equivalent professional experience. Criminology degree or related field preferred.

Experience: 5 to 7 years of relevant experience such as policing, security, or military along with 3 years' experience at a supervisory or management level, demonstrating excellent leadership skills

Skills and Requirements

Strong interpersonal and relationship building skills
Able to work cooperatively with clients, senior management, peers, coworkers and team members
Demonstrated ability to meet deadlines
Provide 24/7, oncall management and security coverage on a rotational basis, including days, evenings, nights, weekends and holidays
Occasional travel required to remote sites within British Columbia
Excellent communication skills both oral and written
Customer service driven with mediation & conflict resolution skills
Proactive team leader with excellent problem solving skills
Proven time management and organizational skills
Advanced computer skills and the ability to learn inhouse software programs
Valid clean BC Driver's License
Valid BC Security License or ability to obtain
Working towards CPP or PSP designation

Required Security Clearances

Public Works and Governments Services Canada (PWGSC) Basic Reliability and Secret Clearance (must be a Canadian permanent resident or citizen to obtain this clearance)
Must consent to a Criminal Background Check

Salary:
From $70,000.00 per year

Benefits: