Customer Development Representative - Toronto, Canada - Jobber

Jobber

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you the kind of person who makes a good first impression?:

Then Jobber might be the place for you We're looking for a
Customer Development Representative to be part of our
Success department.

Jobber exists to help people in small businesses be successful.

As featured in the Globe and Mail, we work with home and field service companies to help them better quote, schedule, invoice and collect payments from their customers.

Having been named the #2 fastest growing software company in Canada and one of Fast Company's Most Innovative Companies in 2020, it's clear we've come a long way from our first customer in but we've just scratched the surface of what we want to accomplish for our customers.

Our product provides entrepreneurs the flexibility of working in their office or the field and we offer that same opportunity to our employees.

You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We're committed to ensuring the best experience for all Jobberinos to do impactful work. We weren't named a top workplace in Canada for nothing

The team:

Our Success team works together with other teams and stakeholders to bring our company values to life for our customers.

By being humble, supportive, and truly giving a sh*t, the Success team ensures that our customers are successful in Jobber.

Whether by phone or live chat, our team is on standby waiting to explain the newest feature, help with functionality and custom workflows, or happy to accept feedback This team thrives on constant communication with one another and with our customers, and plays a significant impact on the lives of entrepreneurs and business owners that utilize Jobber.

The role:

Reporting to the Manager, Customer Setup, the
Customer Development Representative will be one of the first touchpoints for customers who purchased Jobber, so making a good impression is paramount.

You'll get the opportunity to further develop our success process by uncovering potential customers who could benefit from training or other success resources.

You'll increase the team's efficiency by ensuring these opportunities are passed to Onboarding Representatives to champion the relationship.

The
Customer Development Representative will:

Booking new Jobber customers and identifying existing customers who might be interested in training.
Work with Onboarding Representatives to provide the best customer experience and exposure to the Jobber product for our customers.
Communicate with multiple departments to ensure feedback is communicated around initiatives, products and campaigns.
Track key information for followup and analytics.
Continue to work on your skills through continuous feedback from other team members and leaders.
Experiment and trial new ways of reaching our customers and communicating the value of onboarding at Jobber

To be successful, you should have:

_Previous customer service experience._ If you love people and want to create best in class experiences
this position is for you.

- _The ability to be a self-starter._ You will likely dial over 100 calls per day to effectively support the process. We need someone who is energized by moving fast, not depleted by it.
- _Drive and tenacity._ Not every customer will say yes or be interested in what you have to say. You should be motivated to consistently achieve results. Consistency is key.
- _The ability to collaborate. _You must establish strong relationships quickly and work with the Product Coaches and leadership to understand what is and isn't working.
- _The ability to adapt and pivot_. We're an agile company and we need people who are able to pivot and change directions when required.

To be a strong and confident communicator._ You have the ability to actively listen and converse with our customers, and get a true understanding of who they are and what they need.

What you can expect from Jobber:
Having been named as a Top 5 Great Place to Work in Canada, we walk the talk.

Here are just some of the great things you can expect from us:

A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.
Support for
all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave topups to support your growing family.
A unique opportunity to build, grow, and leave your impact on a $400billion industry that has no dominant
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering