Ch D'équipe, Exploitation - Montréal, Canada - TELUS

TELUS

Verified Company

Montréal, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Location:
Montreal, Quebec, CA- Req ID: Jobs by Category: Operations- Job Function: Customer Service- Status: Full Time- Schedule: Regular
Description:

Join our team
Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow.

If you are interested in working with this cutting edge technology while leading a team of experts providing best in class technical customer support, consider this great opportunity at TELUS.

Here's the impact you'll make and what we'll accomplish together

Here's how

Provide day to day coaching, support and development for front line team members to achieve objectives and develop in their careers
Assist in setting process direction and identifying areas for continuous improvement within support
Provide timely and complete resolution of escalated issues and concerns raised by team members
Assist as a prime in departmental initiatives
Manage and maintain relationships with numerous internal/external stakeholders
Foster a collaborative environment, focusing on team member engagement to promote a customer first culture

Qualifications:

Required Knowledge:

Excellent written English and strong communication skills, ability to communicate technical concepts
Excellent problem solving, and business presentation skills
A proven ability to coach team members leading to meaningful results
Strong interpersonal skills and ability to adapt to different personalities
Facilitates an environment that encourages continuous development
Ability to promote a culture of teamwork and to empower others
Demonstrated ability to set priorities, meet deliverables and work with mínimal supervision

Great to have Skills, Abilities, and Attributes:

Technical understanding of computer sciences and Cloud technology would be considered a strong asset
Familiarity with Google productivity suites

To pursue this exciting career opportunity, you must meet the following prerequisite:

24/7 availability (workstyle resident/in office)
Minimum 2 years of experience in a call centre environment
Managerial/Supervisory experience
Experience in leading or participating in process improvement teams or selfmanaged work teams would be an asset