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Customer Service/logistics Coordinator - St. Albert, Canada - RW Consumer Products

RW Consumer Products

Verified Company

St. Albert, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you motivated to efficiently coordinate transportation and delivery of our materials and products, computer savvy, and dedicated to exceptional customer service? If so, our Customer Service/Logistics Coordinator position might be the career opportunity for you

About Us

RW Consumer Products (RWCP) is a proudly Canadian company that provides essential healthcare and household products to a wide range of pharmacies, grocery chains and other mass merchants.

Since our humble beginnings in 1919, we have been committed to providing high-quality products that people need and want. Today we have a highly skilled team of approximately 100 people working in our St. Albert and Winnipeg locations.

Has logistics knowledge and experience.
Has excellent computer skills.
Is a quick learner who is capable of multitasking.
Is solution oriented, proactively implementing solutions to improve the customer experience.
Is passionate about interacting with customers and providing exceptional customer service.
Has strong oral and written communication skills.
Has high attention to detail and excellent accuracy.
Forklift experience/ certificate is an asset.

About the Role

Logistics Coordination:_
Negotiate fair rates from authorized carriers and communicate costs to and timelines to Customer Service, Shipping/Receiving, and Production.
Work with Production, Customer Service and Shipping/Receiving to ensure timely delivery to customers.
Communicate effectively with driver/carrier dispatch to arrange shipments and delivery dates.
Utilize carrier portals to book appointments and coordinate shipments for pickup and delivery.
Track and communicate delivery information to Production and Sales.
Proactively communicate possible concerns and delays to the appropriate parties.
Work quickly and effectively to resolve problems that may occur.
Complete and coordinate all international import & export documentation, track clearances and liaise with Customs Agents as necessary.
Accurately record shipping tracking information in ERP.
Provide updates to sales on order and shipment status as required.
Identify and communicate opportunities to improve processes and reduce costs.
Complete shipping invoice information and provide to Accounting.
Utilize forklifts and pallet jacks to assist with proper receiving and storage of materials and products into RWCP facilities and shipping out of RWCP facilities.
Customer Service Administration:_
Support customers and prospective customers by being point of contact for questions and general inquiries.
Review customer orders and advise on due dates and inventory/product availability.
Respond to requests for customerprovided forms and inventory status requests.
Provide images/products/samples for customers as required.
Complete customer order tracing and provide order status reports as requested by customers.
Provide proactive communication with external customers on order status.
Address customer P.O. extension requests.
Review and advise claim submissions.
Respond to online customer requests for direct sales.
Complete customer portal management access all customer portals to update item listings, price changes, and delistings.
Administer customer guidelines and identify requirements/compliance, understanding and internal distribution/explanation and order processing work instructions.
Enter business closure information in customer portals when notifications received.
Monitor and maintain shared inboxes as assigned.
Participate in internal weekly customer service meetings.