Vehicle Inspection Specialist - Toronto, Canada - KAR Global
Description
At KAR Global, we offer full time team members the rewards, tools and encouragement that make a difference:- A welcoming and motivated team;
- A competitive and employerpaid benefits program: Health, Dental, Life, Dependent Life, Global Medical coverage, ADD, STD and LTD _(LTD is the only benefit premium paid by employee);_
- Matching RRSP contribution up to 5%;
- Care days, float days and vacations in the first year of employment;
- Paid time off to volunteer;
- Discounted stock options;
- Referral Program;
- Perks Program (entertainment, travel, health, wellness, etc.);
- Employee and Family Assistance Program;
- Career development and continuing training plans;
- And much more
Reporting to a Field Inspection Manager, this role supports the KAR Global businesses and customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage.
- Responsibilities and Duties:_
- Communicate in a professional manner with customer (dealer or consumer)
- Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents
- Ensure internal and external customers receive prompt, efficient and courteous attention
- Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage
- Complete inspection of vehicles and ensure adherence to the defined program for the customer
- Capture data accurately on a mobile device, work comfortably with software and technology.
- Deliver results in a timely manner
- Collaborate with Field Inspection Manager and sales team members on customer needs with insights to improve services provided
- Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown
- Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived
- Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection
- Complete road test if required by contract or inspection type
- Keep current on technology updates, new releases and product development
- Understand the functionality and ability to use tools such as paint meter, OBD scanner etc
- Perform floorplan audits of automobile dealerships and equipment dealers, as needed
- Ensure floorplan inventory is physically present or otherwise accounted for by working with the customer and their respective documents
- Perform inventory reconciliation and reporting of audit results, if necessary
- Develop and maintain knowledge and expertise in areas of competitor products
- Other duties as assigned.
- Attributes_ we believe to be criticaltosuccess:
- Skills_ a successful Vehicle Inspector Specialist will possess:
Critical Thinking / Problem Solving, Organizational Verbal & Written Communication, Accountability, Customer Service, Tech Savvy, Mechanically Savvy, Time Management, Relationship Building.
- Qualifications:_
- High School Diploma or GED required;
- Experience / Knowledge of the automotive industry ;
- Must be qualified, and able, to operate motor vehicles and possess a valid driver's license with the appropriate levels of insurance;
- Confident working in a technology focused environment
- Travel_
- 100% Travel within territory.
- Physical Requirements:_
_Frequent_ - sitting, walking, driving and traveling.
_Occasional_ - stooping, kneeling, crouching, and lifting.
_Potential_ - rapid or forceful movement in emergency situations.
- Physical Working Condition:_
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