Customer Sales Support Specialist - Markham, Canada - Tandem Diabetes Care Canada, Inc.
3 weeks ago
Description
GROW WITH US:
Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience.
We'd love for you to team up with us to "innovate every day," put "people first," and take a "no-shortcuts" approach that has propelled us to become a leader in the diabetes technology industry.
STAY AWESOME:
Tandem Diabetes Care is proud to manufacture and sell the t:slim X2 insulin pump with Control-IQ technology. We're also so much more than that. Our company's human-centered approach to design, development, and support delivers innovative products and services for people who use insulin.
Since many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause.
Learn more atA DAY IN THE LIFE:
- Efficiently responds to advanced customer inquiries, effectively addressing and resolving patient barriers to therapy adoption through professional, ethical and persuasive sales skills to lead the customer to action.
- Documents interactions, calls, and lead information into the customer relationship management (CRM) system in accordance with PIPEDA and other applicable privacy guidelines.
- Manages the relationship with each customer by administering certain aspects of the reimbursement process by:
- Verifying insurance benefits to determine cost share amounts for prospective customer responsibility
- Collection of all required documentation.
- Coordinating shipments of products to customers.
YOU'RE AWESOME AT:
- Demonstrated ability to effectively communicate over the phone with customers to resolve issues and answer questions according to department protocols and requirements.
- Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
- Effective call handling skills and a proven track record of excellent customer service based on call handling or related metrics.
- Bilingual English/French preferred.
WHAT YOU'LL NEED:
- Bachelor's Degree or equivalent combination of education and applicable job experience.
- 1 year recent experience interfacing with customers in a sales support role including a combination of:
- Experience documenting calls by typing on a keyboard while speaking to a customer on the phone.
- Experience and knowledge of diabetes is preferred.
WHAT'S IN IT FOR YOU?
In addition to innovative technology, we have a culture that fosters the idea that the happiest people are the most productive people.
BE YOU, WITH US
COMPENSATION & BENEFITS:
REFERRALS:
We love a good referral If you know someone that would be a great fit for this position, please share
LI-Remote #LI-KS- Applicants must be authorized to work for any employer in the Canada. We are unable to sponsor or take over sponsorship of an employment Visa at this time._
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