Non-hospital Surgical Facilities Manager - Markham, Canada - Johnson & Johnson

Johnson & Johnson

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Strategic Customer Group (SCG) of Johnson and Johnson MedTech (JJMT) Is recruiting for a
Non-Hospital Surgical Facilities Manager **(NHSF) in Canada.

Preferred location - GTA, this position is open to remote work, However J&J reserves the right of asking employees to report to the office based on business needs.

About J&J MedTech

At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible.

For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health.

In surgery, orthopaedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

Role Summary

The Strategic Customer Group (SCG) of Johnson and Johnson MedTech (JJMT) Canada drives revenue growth from 28 strategic customers (key accounts) in Canada, by partnering with healthcare system with innovative health solutions and programs.

The Health System Strategies (HSS) team within SCG is responsible for establishing JJMT as the ' _partner of choice' _in the Canadian healthcare system
to deliver quadruple aim of reducing the cost of care, improving patient outcomes, enhancing patient and staff experience , by leveraging its most advanced technologies, health system solutions and clinically differentiated innovations.

Non-Hospital Surgical Facilities is a fast-evolving healthcare channel in Canadian healthcare system, to address significant surgical backlogs and long wait times that patients often face.

The NHSF channel is established within the current public health system, and it undertakes publicly funded elective surgeries outside the hospitals.

The Non-Hospital Surgical Facilities Manager (Manager - NHSF), is integral to building & delivering JJMT's capabilities to address needs of this evolving channel.

The Manager will deeply analyze the market shift from acute care to non-acute care setting, gather insights into needs of NHSF customers and build a unique Go-to-Market (GTM) model for JJMT.

The Manager will report directly to the Director of Health System Strategies and will work with a wide variety of cross-functional partners across the organization.

This is an individual contributor role.

Working closely with JJMT Commercial teams, Field Sales Organization and Strategic Account Managers, the Manager will be responsible for developing and executing end-to-end national business strategy for NHSF channel, and for building internal capabilities to position JJMT as the partner of choice.

The Manager will develop strategic relationships with key regional and national NHSF customers.

The Manager is accountable for creating value for customers measured by clinical outcomes, quality of care, financial performance/efficiency and any other assigned performance metrics, and patient experience.

The Manager will form external alliances to augment JJMT offering for the channel, with other products and services to provide an end-to-end (E2E) solution for the NHSF customers.

Internally, the Manager will work with JJMT functions to build nimble and agile enabling processes to deliver an exceptional customer experience, with high priority on contracting and transacting with JJMT.

The Manager will play a critical role in providing "voice of customer" (VOC) and insights to the organization to ensure that JJMT offering, and value proposition continue to help NHSF customers address their most pressing needs.

By ensuring flawless execution of growth plans and articulating the value JJMT brings to NHSF customers, the Manager will play a critical role in establishing & accelerating JJMT lead position and growth by building long-term strategic partnerships with key NHSF customers across Canada.

Key Responsibilities

Monitors the regulatory environment related to shift of surgeries from hospitals to communities, gather intelligence on competitive environment to build sustainable strategies and actions. Routinely analyzes national, and provincial health and economic trends, anticipates issues/opportunities, and develops plans of action. Gathers and analyzes public reimbursement and procurement environment for the channel.

Identifies Customer Needs/Insights:

leveraging a deep understanding of the challenges facing the Canadian healthcare system as it strives to deliver excellent patient care with limited resources, the Manager will work closely with the Strategic Account Team and JJMT Franchises to identify key customer needs.

The Manager will develop and execute NHSF customers insights strategies to generate data driven VOC feedback.

Manager will develop and implement a customer insights communication plan to share VOC feedback and insights with internal stakeholders to inform business and SCG strategies.