Customer Success Coordinator - Québec, Canada - CSA Group

CSA Group

Verified Company

Québec, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Employment Status:
Temporary (Fixed Term)

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place.

It's been part of our mission for nearly one hundred years:

from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Responsibilities:

In a timely manner and with a high degree of accuracy, creates and maintains product records; financial record details for all products including critical product information such as selling price, product titles, format, class, scope. Constantly edits the databases to ensure the most creative, and effective presentation of the data to maximize sales and CSA's Corporate image.
Coaches and provides guidance to customers to support product onboarding specifically for, but not limited to, Subscription services and Personnel Certification (PC) programs.
Ensures effective onboarding and ongoing monitoring of subscription customer "health scores", leveraging training and support mechanisms to intervene where customers appear at risk of nonrenewal.
Supporting hosting activities for virtual course events on a regular basis.
Coordinates operations related to the delivery of valueadded products (open enrollment classes, private onsites, training conferences, special events) including internal and external resource allocation, venue readiness, courseware delivery and customer service.
Responds to existing customer productrelated inquiries and requests for assistance.Education & Experience:
Three
year University degree or three
year Community College Diploma in Business Administration or post
secondary equivalent.
Database management mandatory, eCommerce, Salesforce and SAP experience preferred.
Five years of related work experience.

Skills:

Strong team player, attention to detail and proven independent problem-solving skills.
Working knowledge of all processes including sales and distribution and materials management processes is an asset.
French proficiency is required.

CSAstandards

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at _

- if you require accommodation in the interview process._