Facility Services Head Supervisor - Toronto, Canada - Toronto Blue Jays

Toronto Blue Jays

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Are you interested in joining the Toronto Blue Jays Facility Services team? This is your chance The Toronto Blue Jays are looking for a Facility Services Head Supervisor.

OVERVIEW:

As an integral leader of the facility services team, you will help to create a championship culture for the facility services department and enhance the fan experience by supporting the best practices in cleanliness and sanitization of Rogers Center during events.

This involves supervising a team on all aspects of event cleaning, sanitizing, waste management, and inspections.

This role may be for you if:

You are motivating and energetic.
You are handson and unafraid of taking on new challenges.
You are multitalented and do not like to do the same thing day in, day out
You want to experience all areas of Rogers Center
You thrive in a sporty environment.

RESPONSIBILITIES:

Supervisors must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.

Supervising and leading staff of up to 50 Facility Attendants, 6 team leaders and 3rd party housekeeping staff during each event.
Organize, manage, and document staff files with consistently updated records every event.
Planning, prioritizing, assigning, supervising, reviewing, and participating in all events related facility activities.
Perform preevent level checks prior to staff briefing to identify areas of concern that could impact fan safety or staff performance.
Draft a championship event deployment board for staff; outline assignments and levels and plan daily tasks and delegate them.
Brief staff with key information on event and go over with clear direction on assignments and tasks required to perform.
Provide staff with support and direction on all facility related activities.
Routinely checkin on staff and inspect cleaning activities such as sweeping, mopping, garbage, compost and recycle reduction, and washrooms and initiate requests on radio on any areas of concern.
Promptly intercept radio calls that are emergency related or that do not follow set radio procedures or rules & etiquette guidelines.
Maximizing team productivity by reassigning staff deployment when required
Communicate effectively with Team Leaders and give direction promptly.
Inform event Managers if any accidents or violations occur during event.
Complete incident reports on all facility related incidents.
Assist staff with resolving guests or employee conflicts.
Fulfill inventory levels in all storage rooms as required for event servicing.
Ensure facility storage closets are clean in accordance with quality of standards and safety requirements.
Operate heavyduty cleaning equipment during large spills or floods.
Assembling and testing all radios and earpieces prior to being assigned
Participating in continual evaluations, training and development when required
Be an active promoter of our We Care, Vision, and Mission values.
Follow Health & Safety and Quality Service Standards that comply with set policies, procedures, rules & safety regulations.
Participate in other tasks, projects and events as required by Toronto Blue Jays

REQUIRMENTS:

Ability to meet the physical demands of the position: may require frequent walking and to perform in humid conditions.
Must be comfortable reaching, squatting, kneeling, bending, and moving with standard janitorial equipment.
May require the ability to lift, push/pull loads of 14 kg (30lbs.).
Prepared to use all janitorial related equipment such as push carts, brooms, pans, buckets, and mops in a loud and congested environment.
Willingness in certain conditions to wear an earpiece while responding to calls.

QUALIFICATIONS:

High school Diploma or equivalent
1 year of supervisory experience
Demonstrate knowledge of cleaning and disinfection safety practices
Working knowledge of employee responsibilities under the Occupational
Health and Safety Act
Awareness and understanding of infection control practices, workplace hazardous materials and chemicals (WHMIS)
Adaptability and flexibility to focus on whatever task is most important at any given time.
Strong interpersonal and leadership skills to handle shifting daytoday demands.
Ability to work in fastpaced environments.
Excellent conflict management and problemsolving skills
Ability to prioritize tasks.
Excellent communication skills, in written and oral English fluency
Ability to create a culture of collaboration among colleagues and other team members at all departmental levels.
Leadership skills to motivate all staff members.
Detail oriented, excellent organizational skills and able to exercise good judgment.
Ability to work as a member of a team or alone with mínimal supervision.
Demonstrate good understanding on prioritizing and responding promptly to multiple inquiries at a time.
Knowledge of performance evaluations