Guest Services Specialist - Toronto, Canada - One King West Hotel & Residence
Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Required to work overnight shifts.
- Respond to internal and external guests requests
- Responsible for maintaining high and consistent level of Guest Services
- Acknowledge guest complaints and ensure guests needs are met
- Execute guest checkins, checkouts and reservations
- Answer telephone calls and guest inquires
- Completion of various daily reports, posting changes and managing personal float
- Balance individual cashier audits, including credit card and cash transactions
- Familiar with all Health & Safety, fire and emergency procedures
- Complete daily task lists
- Ensure interdepartmental communication and cooperation in the interest of guest satisfaction
- Support other Front Office functions, such as Reservations, Lobby Services and Satellite Lobbies as required
- Followup and communicate pertinent guest related facts to colleagues and superiors
- Knowledge of hotel events, rates and packages
- Participation in monthly communication meetings, committees and projects as required
- Understand all programs offered, including marketing and strategic partnerships with other organizations
- Able to inform guests about all hotel facilities and hotel history
- Maintain a high standard of professionalism, dress, uniform and body language
- Additional duties as assigned
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:
- Previous experience in Front Office is an asset
- Knowledge in Opera and Microsoft Office
- Professional telephone etiquette
- Excellent command of the English language both oral and written
- Demonstrate customer service ethic and have a friendly and outgoing disposition
- Proven abilities in handling irate customers with effective resolutions
- Well developed communication and organization skills with abilities to multitask in a fastpaced environment
- Excellent computational and analytical abilities and keen attention to detail
- Ability to handle pressure and multiple tasks
- An enthusiastic, self directed, team player with high level of adaptability to rapidly changing demands
RATE:
$23.38 /hour (Starting Rate)
$24.38 /hour (After Probation)
Job Types:
Full-time, Permanent
Work remotely
- No
Job Types:
Full-time, Permanent
Salary:
$23.38-$24.38 per hour
Benefits:
- Dental care
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Night shift
- Overtime
- Weekend availability
Supplemental pay types:
- Overtime
COVID-19 considerations:
Vaccination requirement for all staff members
Experience:
- Hotel &
- customer service: 1 year (preferred)
Salary:
$23.38-$24.38 per hour
Benefits:
- Dental care
- Extended health care
Schedule:
- 8 hour shift
Supplemental pay types:
- Overtime
Work Location:
One location
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