Lead Facility Booking/registration Clerk - Greater Sudbury, Canada - City of Greater Sudbury

City of Greater Sudbury

Verified Company

Greater Sudbury, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Section:
Recreation Services

Division:
Leisure Services

Department:
Community Development

Initial Reporting Location:
Tom Davies Square

Job Status:
Limited position

Affiliation:
Inside Unit

Estimated Probable Duration:
Seven (7) months (may be extended)

Hours of Work: 70 hours bi-weekly

Shift Work Required:
No

Range of Pay:
Group 11 - $30.86 to $38.35 per hour

The start date will follow the selection process.
This position is not eligible to work remotely

Characteristic Duties:
Under the general supervision of the Co-ordinator of Leisure Services Administration.

Plan and implement new training programs for staff with regard to the electronic Facility Booking and Program Registration Systems usage. Provide program training and support.
Act as the liaison between the software vendor and City of Greater Sudbury (CGS) Information Technology staff on matters of suggested upgrades and maintenance.
Work cooperatively with Information Systems and Management staff to develop and operate a problem resolution process for Facility Booking and Program Registration System information management.
Ensure accuracy of Facility Booking and Program Registration database and system security for the department.
Audit Facility Booking and Program Registration database and user system access in accordance with the Payment Card Industry Standards.
Work with Financial Analyst regarding the accounting functions of the Facility Booking and Program Registration System.
Assist with evaluation of new technology and changes in the related field. Coordinate upgrades and enhancements to existing system.
Assist in future planning for facility booking and program registration needs by assessing system requirements.
Monitor Facility Booking and Program Registration System performance and make suggestions for appropriate business processes to ensure efficiency reports for management and internal customers.
Assist with developing and implementing payment policies for facility bookings and program registrations. Assist with calculation and implementation of new user fees.
Develop, customize and analyze statistical reports and maintain Facility Booking and Program Registration System user guide.
Develop and administer system testing for the recruitment process.
Liaise with staff on a daytoday basis to investigate, resolve and create support documentation for process issues and provide guidance as required. Provide excellent customer service and problem solve customer and staff complaints and concerns.
Liaise with other departments to ensure booking and registration practices, policies and changes to applicable legislation are implemented and followed.
Process facility bookings, program registrations, payments, postdated cheques, security deposits and refunds.
Prepare and circulate monthly aged accounts receivable reports to the Leisure Services Division and to the Supervisor of Accounts Receivable.
Reconcile the Facility Booking and Program Registration System with other related systems (e.g. PeopleSoft).
Market unbooked ice time, fields and facilities.
Perform the duties of Recording Secretary for the Ice Allocation Committees.
Administer facility agreements, related policies, licenses, billing advices, and system testing.
Assist and provide relief to the Secretary (Recreation) during periods of vacation, overload or absence.
Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable Provincial Legislation listed therein.
Perform other related duties as required.

Qualifications:

Successful completion of diploma in Business Administration, Computer Technology, or a related field from a recognized Canadian Community College.
Two and one half (21⁄2) to five (5) years experience in facility booking and program registration systems.
Knowledge of Facility Booking and Program Registration Systems is required.
Demonstrate organizational and administrative skills and ability to exercise judgement in procedures and methods used.
Demonstrate interpersonal skills in dealing with the public, staff and outside agencies in a courteous and effective manner.
Excellent use of English; verbally and in writing.
French verbal skills highly desirable; written skills an asset.
Satisfactory health, attendance and former employment history.
Provide, at own cost, a Criminal Record Check.
Must be physically capable of operating a vehicle safely, possess a valid driver's licence, have an acceptable driving record, and personal insurance coverage.

How To Apply:

We must receive your resume
before 11:59 p.m. on Wednesday, April 24, 2024. For those providing a French language resume, please also include an English version.