Warranty Administrator - Mississauga, Canada - BMW Mississauga - Pfaff Automotive Partners

BMW Mississauga - Pfaff Automotive Partners

Verified Company

Mississauga, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who We Are
At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the people that own and drive them.

Now, in partnership with Lithia and Driveway, North America's largest publicly-traded dealership group (

NYSE:
LAD), We are focused on making, buying, and servicing a car and or motorcycle as easy as possible - with a diverse set of brands and deep e-commerce capabilities that provide modern customers an unlimited range of options to suit their needs and lifestyles.

Reports to:
Fixed Operations Manager

Summary

This position is responsible for ensuring that the warranty and extended warranty repair orders (ROs) are submitted to the manufacturer or warranty company for collection.

The position is also responsible for reviewing all service invoices and classifying and coding all warranty invoices.

Duties and Responsibilities

Calculates and verifies payments to Technicians as per the completed ROs.
Posts all manufacturers' warranties in CDK, as per the completed RO.
Collects, sorts and verifies all completed warranty ROs at the conclusion of the workday.
Separates ROs into warranty and customer pay classifications.
Registers applicable used vehicles for CPO in VCAS.
Processes warranty applicable ROs as required.
Follows up on any outstanding warranty and extended warranty claims.
Keeps all receivables current with respect to warranty administration, and ensures used cars are registered with the manufacturer.
Enters and closes claims to SAGA and prepares reports.
Communicates with CDK representatives to solve technical issues.
Preparation and reconciliation of reports as required.
Develops and maintains an efficient, current file and record management system for both electronic and paper correspondence.
Maintains complete knowledge of and compliance with company and departmental policies, procedures and standards.
Maintains customer and company confidence by keeping information confidential and secure.
Maintains a positive working relationship with team members and management in a team environment.
Sets up and organizes individual work area with designated supplies, forms and resource materials while maintaining tidiness and cleanliness at all times.

Skills and Qualifications

Experience in the automotive field, preferably in warranty.
A minimum of 2 to 3 years in an accounting capacity, or similar role.
One-Eighty and CDK experience.
Proficient with the following computer environments: Microsoft Office, Microsoft Excel, Internet Explorer, Outlook and/or other accounting software.
Valid Ontario Driver's License and a clean driver's abstract.
OMVIC License is an asset.
Excellent interpersonal and communication skills in English.
Excellent customer service skills.
Excellent organizational and multitasking skills.
Must be detail oriented.
Ability to work cohesively with employees and managers as part of a team.
Ability to work efficiently and effectively under pressure with simultaneous deadlines.

What's in it for you
In addition to a fast-paced, exciting environment that rewards the entrepreneurial spirit, we offer excellent pay plans, benefits packages for full-time employees, professional training and development, and advancement opportunities throughout our dealer group, such as:

Discounted programs to enhance employee experience
Enhanced vacation policy, based on tenure
Track Days & Budget Car Track Challenge
Seasonal Employee Events
Support in career advancement
Robust training and development programs
RRSP/DPSP/TFSA
Company paid Life Insurance, Accidental Death & Dismemberment
Comprehensive Health and Dental and extended Health Care
Employee Assistance Program
Tuition Reimbursement

If you are passionate, customer focused, and thrive in a team environment, we encourage you to apply.

We thank all applicants for their interest in Pfaff Automotive Partners - please note due to the volume of applicants, only those selected for an interview will be contacted.

Schedule: