General Manager - Edmonton, Canada - Ronald McDonald House Charities Alberta

Ronald McDonald House Charities Alberta

Verified Company

Edmonton, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

General Manager

Edmonton Ronald McDonald House

Ronald McDonald House Charities Alberta (RMHCA) is passionate about providing a home away from home for families with seriously ill or injured children who must travel for medical care.

We know that a family with a sick child is a sick family.

Our Ronald McDonald Houses provide a warm, compassionate and comfortable environment where families can share experiences, receive respite and distraction, eat a warm homemade meal and rest, all while caring for their child at the hospital next door.

RMHCA is part of a global network of Houses, Family Rooms, Care Mobiles and Comfort Carts prioritizing family-centered care through delivery of our unique core programs.

RMHCA operates four Houses offering 87 private family suites, and three Comfort Carts that deliver bedside services in hospital.

We're currently engaged in a multi-year, $80M capital campaign to reduce the service gap by tripling our capacity in Calgary and Edmonton.

Construction on an expanded facility in Calgary is currently underway and scheduled for completion in 2025.

Your Role

The General Manager (GM) oversees the day-to-day operations to support and direct the function and growth of the Edmonton Ronald McDonald House.

The GM sets goals for their team, while overseeing, measuring and evaluating the operations of the House in support of RMHCA's vision and mission.

The GM is innovative and continually seeks quality improvement opportunities, striving for excellence in serving families.

Accountabilities include development of new initiatives, participation in community or organizational advocacy, staff and volunteer recruitment and management, oversight of maintenance for facility and equipment, project management, maintaining records, developing and managing the operating and capital budget and proposal writing.

This is a full-time role based out of the Edmonton Ronald McDonald House, with some work required outside of regular office hours.

Some travel throughout the Province is required, supporting the work of RMHC throughout Alberta.

Your Key Responsibilities
Operations

Oversight of daily operations of the Edmonton Ronald McDonald House, including Family Services, Programming, Facilities and Volunteers
Staff and volunteer recruitment, scheduling and management
Support the development, implementation, and supervision of the strategic and business plans
Develop, implement and analyze new and ongoing programs and services to ensure the needs of families are met; often acting as a program manager and change agent. This includes the development of hospital related programs and services such as the Comfort Cart
Be an ambassador of RMHCA within the community
Work with leadership to ensure all operational and licensing standards are met
Oversight of facility operations, including regular maintenance programs and housekeeping services
Creation, practice and implementation of emergency response plans and business continuity plans, including critical incident response, reporting, debriefing and follow up

Budget & Reporting

Work with leadership to create, oversee, and maintain the annual financial budget, including operational and capital expenditures
Analyze monthly reports from Finance relating to GL codes that pertain to Operations
Contract management for house specific services, ensuring best value, and oversight of quality of work and adherence to contract terms and conditions
Invoice approval up to approved authority level
Evaluate RMHC Global and Canada reporting requirements and statistics (RADAR metrics)

Leadership

Oversight of roles and responsibilities of staff and volunteers
Performance management of staff and volunteers
Provide leadership, coaching, and mentorship to staff and volunteers
Work with People & Culture on developing and implementing staff and volunteer learning opportunities, including formal and informal professional development

Relationship Building

Collaborate with other Alberta General Managers to ensure alignment of family experiences, inventory sharing, data collection and analysis, and support collective learning across the organization
Stewardship of stakeholders such as volunteer groups, board members, contractors, donors, community organizations and local ambassadors
Work closely with the Development team, related to planning events within the house, stewarding donors, and supporting the work of fundraising
Integration throughout RMHCA, as part of assigned committees.

Required Qualifications

5+ years of proven experience with midlevel strategic planning, budgeting, staffing, leading professionals, and departments to generate high quality results
5+ years of proven leadership experience, ideally leading leaders
Strategic planning capabilities, including experience setting, implementing, executing and evaluating operational and fiscal goals
Advanced communication skills, written, verbal, pres