General Manager - Mississauga, Canada - Crumbl Heartland

Description

As a General Manager you will oversee and manage the daily operations of the restaurant with a focus on customer service and employee satisfaction.

We are looking for someone ideally with immediate recent experience operating a high volume quick-serve restaurant and/or bakery with an extremely high level of customer interaction and hands-on operations & vendor management.

• Strong supervisory and leadership skills
• Excellent organizational and time management skills
• Well versed in food safety and restaurant guidelines
• Cheerful and Positive Attitude
• Teamwork oriented
• Serving leader
• Ability to foster a positive work environment
• Previous management experience
• Flexibile schedule to work in early morning shifts or late evening shifts

• Minimum 13 years of previous restaurant experience or in similar role, preferred
• Bachelor's Degree in Business, Management, or related field, preferred
• Proven Leadership Skills of Large Teams of 30+
• Inventory Management and ordering
• Group communications and basic task management apps
• Microsoft Suite and/or Google Apps, with emphasis on most common spreadsheet functions
• Strong understanding of business management, financial, and leadership principles.
• Time and project management skills.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Commitment to providing exceptional service to customers and support to staff members.
• ServeSafe or equivalent
• Valid driver's license

• The General Manager will need to be consistently focusing on improving team member engagement by having a successful team and utilize direct coaching tools.
• Plan and execute all operational aspects of the store in a way that enables the achievement of key outcomes (specific outcomes to be shared)
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance while also supporting personal growth and opportunity for all team members
• Coordinate regularly with our Business Manager and Crumbl headquarters to understand and achieve P&L goals and stay in compliance with all operational requirements and minimum standards
• Delegating responsibilities and supervising business operations
• Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assess employee performance, and provide helpful feedback and training opportunities.
• Resolving conflicts or complaints from customers and employees.
• Monitoring store activity and ensuring it is properly provisioned and staffed.
• Analyzing information and processes and developing more effective or efficient processes and strategies.
• Establishing and achieving business and profit objectives.
• Generating reports and presenting information to upperlevel managers or other parties.
• Ensuring staff members follow company policies and procedures.
• Other duties assigned to ensure the overall health and success of the business.

• Oversees food preparation, ensuring compliance with health, safety and Crumbl standards.
• Manages inventory and purchase food and supplies with attention to detail on quality and cost
• Prepare and submit daily operational reports and other documentation as requested by leadership or corporate
• Handle and resolve customer complaints in a courteous and diplomatic manner
• Willing to be hands on in the Front and Back of House.
• Lead and maintain a safe and encouraging environment for team members
• Follow Food Safety and Cleanliness Guidelines
• Maintain Proper Quality Parameters
• Have excellent organizational and time management skills
• Maintaining a clean, tidy business, ensuring that signage and displays are presentable

• Bust be able to work quickly and efficiently
• Must be able to work on your feet for several hours at a time
• Must be able to lift up to 25 pounds

• Understanding of food safety practices
• Excellent timemanagement skills
• Ability to remain calm and focused in a fastpaced environment
• Team spirit, with a customerfocused attitude
• Flexibility to work in early morning shifts or late evening shifts

• Store hours are Monday
• Thursday 8 a.m. 10 p.m. and Friday
• Saturday 8 a.m. midnight. Closed Sundays
• General Manager onsite hours will start high as we open the store and get systems worked out, but if managed well should be reduced to a typical 4550 hour workweek within the first 60 days, with very little of that time actually engaged on onfloor operations (you are not required to work any minimum number of floor hours, as or KPIs and Gross Margins are your primary measures of success)
• Support provided for general administration, payroll, hiring, HR, and inventory ordering from our corporate office, so your focus will be almost entirely on t