Vice President, Corporate Quality - Windsor, ON, Canada - Lock Search Group

Description

Our client, a major global player in the travel insurance industry, is seeking a Vice President - Claims Management who will be responsible for the prompt delivery of high-quality claims administration.

In this role, you will lead and develop the Canadian Travel Claims Management function.

Job Detail:
The Head Office is in Quebec, but his position is 100% remote (with regular travelling to the different offices in Quebec and Ontario)
Cross Site Alignment and Load Sharing Strategy (30%)
Develop and implement a strategy for cross-site claims management, including common processes and tools for the Canadian Claims teams.
Optimize and leverage all of GEM's BPO site to optimize services & cost.
Establish global metrics and service standards for Claims Management.
Support the development of new services and client implementation strategies in cooperation with other departments.
Develop and communicate a vision for the Claims Management function that is aligned with the Global corporate vision.
Establish service standards for Claims Management.
Oversee strategic projects and initiatives.

In collaboration with the Canadian leadership team and our Global OPS team, develop and execute on our digital transformation roadmap and initiatives.

Implement and manage staffing costs within budget.
Ensure a thorough Quality Management plan is established, enhanced, and aligned with Global OPS governance.
Ensure that our client's contractual commitments and quality standards are managed and met.
Successfully manage and report the day-to-day operations productivity and performance index in Claims Management (Key Performance Indicators).
Ensure Business Continuity Planning (BCP) for global processes across sites; coordinate cross-site updates, maintenance and execution as needed.

Effectively partner and link with other operations departments and global / support functions regarding Claims Management delivery, optimization, and development.

Ensure successful new service and client implementation within own organization in cooperation with global functions.
Ensure claims management function profitability and efficiency.
Establish the right processes and tools for planning and performance reporting, tracking and management.
Bachelor's degree in administration or customer service (or relevant experience).
Minimum of 10 years of claims management and contact center experience in senior leadership positions.
Bilingualism considered an asset (French and English).
com, taking care to include " Vice President - Claims Management " in the subject of your email.
Seniority level Seniority level Executive
Employment type Employment type Full-time
Job function Job function Customer Service, Management, and Administrative
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